cscsw.com

1.2
1.2 Based on 201 reviews

With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, depe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

201 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
94%

Filtered Reviews

Filter Reviews

Review Time

CS32
Zero stars was not an option

I used a CSC air machine at Walmart in Tiffin, Ohio, and was double-charged on my credit card. Called Customer Service and was greeted with a snotty, bitchy, and confrontational operator. No effort on her part to resolve the issue -- just a bunch of demands for my credit card statement, etc. Avoid this company like the plague.

1
Date of experience: Jul 15, 2025
Adolf L.
CSC Serviceworks JJ’s provides Overpriced, Unreliable, and Unacceptable

CSC Serviceworks JJ’s provides a deplorable laundry experience. The washing machines are frequently broken, and those that do operate are barely functional due to worn-out tub bearings. Additionally, a new 25-cent convenience fee is charged for not using their app, which I stopped using months ago due to consistent issues. The app repeatedly overcharged me, withdrawing more money than the machine fees.While the app allows refund requests, the company rarely responds. Worse, you can only submit one refund request at a time, leaving multiple refunds stuck in processing for extended periods and outright denied. This feels like a scam. In just 6 months, they’ve taken $30–$40 from me, a few dollars at a time.To top it off, prices increased in June 2025 from $2.75 to $4.25 for washing and $2.25 to $4.25 for drying. I refuse to pay $8.50 to clean my clothes in outdated machines that only run a 14-minute cycle. This service is unacceptable.

1
Date of experience: Jul 10, 2025
Gertie Morris
Very bad customer service

Very bad customer service. Dryers not working and couldnt get refund

1
Date of experience: Jul 08, 2025
Dimity Taylor
DO NOT USE!!!

I live in an apartment complex that uses CSC. We have 5 washers and 6 dryers. Less than half of the machines work. I have placed NO NOT USE signs on the ones that don't work. They come in and remove the DO NOT USE signs without repairing their broken equipment. Several broken machines go 6 months or longer without being repaired, signs being removed, and people spending money on a machine that does not wash or dry. They can not run a business and use fraud to steal from consumers.

1
Date of experience: Jul 07, 2025
Jane C.
Don't Get Tangled Up With This Non Responsive Company

bought a home in July of 2021 and inherited a laundry service contract with CSC Serviceworks. I soon found that the machines were not working properly and quickly contacted the company. I navigated the process to put in a service request with some patience and anticipation to get the washer and dry back to working order. The service included an app that would have been very convenient if it worked along with the machines. Unfortunately, it did not and I included that in my very first service request along with clothes in the washing machine coming out soaked in extra water and not wrung out properly. The dryer seemed to work but required at least 6 quarters to dry a small amount of clothes. The workman came after sometime and said it was fixed but my tenants and I would many times have to hang clothes out to dry after going through the washing cycle. One because the clothes came out dripping wet and two because the dry was not working properly. This became a regular issue and my tenants and i made multitudes of repair requests. Service men would come after sometime and say it was fixed but it became so unreliable my tenants started taking laundry out and complaining to me the landlord for the inconvenience. It was so bad I requested to discontinue the service and even paid a hefty penalty of withdraw. When CSC received my withdraw request they emailed that someone would contact me to pick up the machines. That was in early March. It is now early July. A scheduled pick up was made and i waited the entire day for the pick up with no calls to the otherwise. My entire experience wit CSC Serviceworks has been unprofessional and lacking concern for basic customer care. To this date more than 3 month after requesting the machines be picked up they are still in my home. I want to warn anyone doing business with Serviceworks to beware and do not enter a service contract with them. They have been very unresponsive and unconcerned for the entire 4 year period I experienced working with them.

1
Date of experience: Jul 05, 2025
Alexandria Wilson
Terrible terrible servís

Terrible terrible servís. They never replace machines they just fix it and fix it in Taunting in parts.

1
Date of experience: Jul 03, 2025
Tobias C.
Worst company ever

Worst company ever, they changed air pumps machine in the gas stations to their own and here is the worst parts.1. You pumping only 1 tire for 3 dollars now.2. They put digital psi which is misleading. I had very bad experience, the pump pumped my tire to 78 psi instead of 42 psi my regular pressure. Be careful out there. When you see the air pump with csc logo and digital psi, just respect yourself and go to any other regular.

1
Date of experience: Jul 02, 2025
Rosamund Kelly
This company is complete garbage

This company is complete garbage, they don’t repair machines when broken, it’s like pulling teeth with tweezers trying to get a $1.50 refund when the crap machines steel your money or just don’t work. I’ve put several repair tickets in on their constantly broken machines, and when a technician comes to repair they find nothing wrong. Well instead of sitting in your damn truck in the parking lot for 30 mins before even getting out to investigate and leave 5 minutes later without doing anything saying everything is fine, get off your damn phone and do your job and fix something! Stay away from CSC service, one of the worst laundry company’s I’ve ever had to deal with. You’d be better off washing your clothes is a big pot by hand, and hanging them Out to dry then trusting putting your clothes in CSC machines. If they don’t ruin your clothes, they steelYour money!

1
Date of experience: Jul 01, 2025
The worst machines ever!!

The worst machines ever!!! No hot water only cold. One machine doesn’t even fill up all the way. For $3 why are we paying for crappy machines?! You’ve got to buy a gift card just to use it. No one with good sense would allow them to have your personal information! Awful machines! Ripoff!

1
Date of experience: Jun 25, 2025
Philip Morris
Bad Business Practices

These people are thieves. They don't refund your money when called for and lie that they have sent it.

1
Date of experience: Jun 23, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more

  • email customerservice@cscsw.com
  • call 18442729675
  • language https://cscsw.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More