Review Time
I would give zero stars if I could. The machines don’t work half the time. Constantly need to be repaired. And the cost per load increases every quarter. I’d rather pay more at a nearby laundromat than play laundry roulette with these machines.
Terrible service. We have them service some of our properties and they have been absolutely horrendous. I would highly recommend staying far far away. Nearly impossible to get someone to respond to service requests, impossible to get them to change a mailing address, etc.
As a tenant in a building with CSC machines, it's been a total nightmare. Our machines break all the time. We put in maintenance requests and never hear anything back. I just got off the phone with the CSC hotline where the representative told me the ticket I put in TWELVE DAYS AGO about a machine full of water displaying the "out of order" message hasn't even been seen by or assigned to a technician yet!! The app is a confusing to navigate and often doesn't even start the machines, instead displaying a "cannot connect to machine, please try again later" message. When speaking to a representative on the phone I asked to speak with a manager. The representative transferred me, the phone rang for about 60 seconds, and then was disconnected with no option to leave a voicemail. If you're considering contracting with CSC for your building PLEASE CHOOSE ANY OTHER COMPANY. Don't put your tenants through this nightmare!
The company jacked up the prices for the use of its laundry machines in our building multiple times without giving us prior warning. And when pressed by our building's management to reverse these price hikes, the company agreed but then became conveniently impossible to reach when it failed to follow through with the promised reductions.
I'm only giving 1 star because I can't give NO stars. We've had an ongoing contract with this company since 1998 and up till last year had a good experience with service calls and response to our request to NOT raise the cost. Last year they refused to lower the cost after raising it without any notice (have always received notice previously). On April 28, 2025 I reported a broken machine (had standing water). I received acknowledgment that a technician would be here within 2-3 days. Today is June 1 and no one has come to repair or replace the machine. The standing water and silt are damaging the machine's interior. I've called 3 times to report the nonresponse. I was even issued an escalation confirmation, which was then rescinded a few days later because "a technician is aware of the problem." On May 28 I discovered they no longer had record of my claim/ticket/request for service, so I put in another request (which was acknowledged with the usual email).
Never, ever, ever use this app. It is a scam and a rip off. Not to mention customer service reps are rude, impatient, and stupid. I loaded $10 on the app, but when I went to activate the washer, my card was charged again. When I tried to request a refund for the money on the app, it said I would have to use their service at least once before I could get a refund. I had already used it twice and both times it charged my card again instead of taking the money off the app. I tried to call for help and I was told to delete my card from the account and it wouldn't be charged again and I could use the money from the app. We'll, surprise, surprise. It won't let me delete my card. Do yourself a favor and just get a roll of quarters. Whoever runs this company is a con-artist and deserves to be in jail.
I would give this crap company a ZERO if I could! They still owe me $5 from months ago and refuse to refund me, even though I have requested this many times.Half of their machines don't work. They take your money and either never start or stop in the middle of the cycle and stay locked and you have to climb on top of the machine to unplug it so the door will open. And mind you, we are old folks here so that is really dangerous and I see a lawsuit in CSC's future.Actually our company is going to sue them for nonfulfilment of their contract. Half of the time their app doesn't work or the app doesn't see the machine we are trying to start. So most of us use the old school coins to start the machines.Now, however, this crap company has gone to an ALL-APP thing without telling our building management. And, of course, the app STILL DOESN'T WORK HALF THE TIME but, unfortunately, now we don't have the coin option.Yesterday, for example, I went to wash my clothes. First, the app wouldn't load, then when it finally loaded, it didn't see the machine I had filled with my laundry. So I was forced to take the huge load of laundry out of one washer and transfer it to another. Which, after multiple tries, FINALLY CONNECTED WITH THE WASHER I WAS TRYING TO START. However, when it came time to dry the clothes, all I got was a "system error" when I tried to start a machine. Over and over again, even after restarting my phone OVER AND OVER AGAIN. I was forced to drag all the wet clothes upstairs and try to hang them all dry in my studio apartment. Thanks CSC. You suck donkey b@lls.
This app has been double charging me for the last 6 months and still doesn’t work properly. Sometimes it takes my money and doesn’t start at all, or it stops halfway. I’ve reported it multiple times but nothing has been fixed. Really frustrating and unacceptable
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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