Review Time
This company is horrible they took my money off my app and refuse to give it back I can prove they never refunded me and they’ve been screwing me around for over six months for my $40 that they stole. Plus the machines sucks they’re services is crappy they are only out to take peoples money and provides crappy service.
THEIVES and fraudsters!!! CRIMINAL COMPANY WITH SHADY BUSINESS PRACTICE AND NO CUSTOMER SERVICE!!! I stopped to get air in my tires and used a machine that I learned uses CSC Serviceworks for vending/money collection. The posted charge was $2. I had to run the machine twice so I had another $2 charge. Okay, fair. …The next morning, my credit card company alerted me to the fact that on both charges, the company had increased the cost by $1 for each transaction! What, are they giving themselves a tip? This was done without my consent. The only time I have ever had a charge increased on my card is when a tip is added in that I knowingly consented to. I did not consent to increasing the posted cost by 50% on both transactions. The reviews for this company are horrendous! You can’t reach their customer service line and their refund request asks for all kinds of details which you will not have because you simply stop for air and did not record the location address, the machine identification number, the three digit this, the four digit that, so you simply cannot even continue with your refund request and nobody answers the phone! I will block them on my credit card, but the world should know that they are fraudsters and thieves!!!
It's been 10 months and they still haven't fixed the system so we can pay for the machines with the app. A couple months into the coins-only phase they lowered the prices to $1.50 for the washer and dryer, which I thought was accommodating of them. (If they're not going to fix the system, it makes sense to adjust the price to offset the inconvenience of having to go to the bank for quarters.) Then I go to do laundry today and the system is still offline but the price is now $2.25 for the washer and $2.00 for the dryer. So they didn't fix or improve anything, they just raised the price for no reason. I still have $17.50 in my digital wallet that I won't be able to use because the system is still offline, so that money is wasted I guess. Overall, it has not been a great experience doing laundry with CSC.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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