Review Time
Not able to get a refund since November 2023 despite multiple attempts to contact Customer Service. I moved out of the building served by CSC ServiceWorks with 20.35 dollars on my laundry card. On November 14, 2023, I submitted a refund request through the app. I have not received any refund since then, and the refund status in the app is “pending.” On January 19, 2024, I emailed Customer Service and received a response on February 9, 2024. Liseth from Customer Service then informed that she submitted a second refund request on my behalf, and I should be refunded within the next few business day. It's March 2, 2024, and I still see the money on my laundry card. I followed up with Lizeth on February 22, 2024 and have not received any response. I am hoping posting here will prompt the Customer Service to take action and sort this out. I can't believe it is taking 4 months to get my money back. UPDATE: Reached out to the email provided below on March 14 and have yet to receive any response. This company has the WORST customer service!
This is literally the worst service ever. I have been trying to close my account for 2 months but because a $3.00 refund hasn’t been processed since March 5th, it is preventing me from closing my account and have the remaining balance returned to my credit card. I’m pretty sure this is actually theft at this point. Good luck trying to get anyone on the phone there because you’ll spend hours on hold only to be disconnected when they transfer your call to someone else. This company needs to be shut down. I have thousands of dollars in damaged clothing from their faulty, defective and filthy machines but they literally don’t care. They refuse to take any responsibility for the service you pay them to provide.
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With more than one million machines in service, we are the leading provider of laundry solutions and air vending services in the United States, Canada, and Europe. For more than 90 years, our driving purpose has been to provide consistent innovation, dependable equipment, and people-focused service to make life easier for more than 40 million residents, consumers, property managers, and owners every day.See more
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