Review Time
Wrong items were sent. I got in touch with you guys to arrange this to be fixed. But not had any response to my communications in over a week (Contacted all email addresses). Currently have a flex tent i can not use because of your mistake in sending the wrong replacement part! Very disappointed by the lack of customer care around this!
I couldn’t be happier with the Gazebo San Pablo! The product is absolutely beautiful and adds a touch of elegance to our outdoor space. The quality is superb, very sturdy and well-made, exactly what I was hoping for.It arrived much quicker than expected, which was a pleasant surprise. Assembly was straightforward and the instructions were clear, though I do recommend having two people to make the process easier and quicker.Overall, an amazing product that I would highly recommend. Worth every penny!
Delivered really quickly, you have to put the cabinet together which was not easy if you are not good at DIY, first impressions was that the materials were of poor quality but once you have put eveything together the end result is amazing really delighted and acceptable great value for money. We bought two and they look great and are functional.
I have been having an terrible time dealing with Dancover. I purchased a pergola at the start of the summer which was damaged on arrival. I contacted Dancover right away and they directed me to an online claim portal they have. I completed the details they requested and after several weeks they denied my claim. I don't know why the claim was denied but the damaged part still needs to be replaced. Dancover have since come back to me with a price to replace the part of €100 and a 6 months + lead in time. They couldn't have made the process more difficult, I am left with a product I can't use and I am now unable to source a replacement part as Dancover have wiped their hands of this issue and are not responding to my mails. Terrible service
A terrible experience. I recieved a damage metal shed and when trying to return i was advised i needed to pay the freight fee which was more than the shed was worth. They may have sent me the dammaged goods deliberately- knowing that i wouldn’t pay the return fee! A real disgraceful display. I will never use this company again - and i really hope you don’t either! The response is all lies. They are not playing a fair game. Do not trust this company!
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