Review Time
Our Christmas Eve dinner was canceled because the restaurant closed earlier than expected. We received no compensation, leaving our family without a meal on Christmas Eve despite having placed our order a day ahead. Ultimately, we ended up paying twice as much!
AVOID USING GIFT CARDS, Hello, I understand your frustration, and I want to assure you that we take these matters seriously. We strive to be fair and consistent when reviewing each situation, but in this case, we must adhere to the established guidelines for all customers. Unfortunately, according to our current policy, I cannot provide a replacement card or manually add credit. However, I have passed your feedback to the appropriate teams for consideration as we seek to improve.
UPDATE: 72 hours have gone by, and the company has ignored their own escalation deadline. They acknowledged in writing that I was advised to accept the cold food to receive a refund, yet they denied the refund after I complied. Now, they seem to be penalizing me for being a regular user. There are notes on my account indicating my vulnerable situation, but they continue to employ 'mathematical gaslighting' to provide refunds that are less than the total cost of the items. This is not support; it feels like harassment. A Letter Before Action has been issued. Be cautious of their compensation claims.
I am reaching out to express my frustration with the persistent problems concerning our profile. We currently have an unrelated image from a different establishment displayed, despite having updated it over four days ago. This matter remains unresolved. Furthermore, we have been waiting for more than ten days for the images from your photographer, which we were promised would be ready by last Tuesday. In comparison, our own photographer delivered updated images the very next day. This situation has not only caused a waste of time and resources but also represents misleading advertising under our business name, potentially violating laws and our agreement. I strongly encourage you to resolve these issues swiftly.
On 16th Dec 2025 at around 17:00, I placed an order for food to be delivered. It was estimated to take about 30 minutes, which was acceptable. I tracked the delivery and went outside to wait when he was 2 minutes away. After 10 minutes with no sign, I went back inside to warm up. I then reached out to the service to inquire about the issue and requested a refund. I was informed that a refund was not possible and that the delivery agent had attempted to deliver (which was untrue). Despite multiple messages and requests to speak with someone in charge, they firmly denied my refund request. The order itself was small, so the money isn’t the main concern; it’s their casual attitude towards taking money from customers without fulfilling orders.
Extremely disappointing experience, highly advise steering clear. I placed an order due to being unwell. The ordering process was straightforward, but the driver went to the same address with a different postcode. I confirmed the postcode with the service and the delivery team, and I hadn't made a mistake. The driver contacted me several times, claiming he couldn't communicate in English and needed me to message him. I sent him my correct address but then lost contact. The delivery team blamed me for providing the wrong pin, but how could I provide a wrong pin when I never received the food? The service team was excellent, as they fulfilled the order with the expectation it would be delivered correctly.
I've used this app for food orders numerous times, and each time, the delivery person insists I go down to the street to pick it up. One even tried to argue that this was the proper procedure. It definitely isn’t! Another driver sent me a picture of my food left at a random street corner, far from my apartment. The support team was unhelpful, providing only generic responses.
I ordered some groceries as I am 8 months pregnant and struggling to carry items. The delivery driver brought three bags but ignored my request to leave them inside my building, instead dropping them on the street. This was especially difficult for me, and he dismissed my plea for help, repeatedly shouting for a code instead. After I provided the code, he carelessly dropped the last bag on the ground and left. The whole situation was shocking and distressing. Additionally, some of the products I received were past their expiry date, like the burrata cheese, and others were almost expired. I only noticed this a few days later and reached out to customer service, but I haven't received any response yet. While the concept of ordering from supermarkets is great, the poor delivery and expired products make me hesitant to use these services again.
I remembered why I had uninstalled the app before. One night, I got lazy and decided to order takeaway from a local restaurant. The driver ended up a block away at the incorrect address. After some confusion, he confirmed that the entire order was there, but the fries and drink were missing. I requested a refund, which was approved, but I never received it. To make matters worse, I was charged an extra £22.59 - unbelievable! Now, they're sending me in circles despite my proof of the overcharge, and they lack a complaints page. It feels like a scam... I will never order from here again, and I advise you not to either. Protect your hard-earned money. Do not share your payment details with this service. Ever!
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