diamondbuses.com

1.3
1.3 Based on 121 reviews

Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire. Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside. Diamond South East provide bus...

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Average Rating

1.3

/
5

121 Reviews

5 Star
6%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
91%

Filtered Reviews

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Scotty D
Worse drivers on the road

The drivers of this companies buses are the worste, most unprofessional, rude, dangerous and downright reckless drivers on the road. I have no idea how any of their drivers ever passed a driving test and hold a current CPC licence. This company should be ashamed of how their drivers conduct themselves on publuc roads

1
Date of experience: Aug 05, 2025
Colby Reed
Excellent service and friendly drivers.

Excellent service and friendly drivers. Used everyday.

5
Date of experience: Oct 15, 2024
Elvis Coleman
Please pick a competitor if you can

Diamond buses have consistently been late, rarely being punctual on Fridays in particular with me waiting from 3pm to 5pm in one instance. I’d use a competitor if I could.

1
Date of experience: Oct 04, 2024
Cliff Howard
Not Reliable whatsoever

Absolutely no consistency with when the bus that takes me home from school will arrive, and very often doesn’t come at all. Bearing in mind I rely on it to get home, as my parents are both working long after I am supposed to get home, it is terrible. My sister has given up getting it at all, so that shows how unreliable it is. Bus Drivers are rude and terrible at their jobs, and one has even crashed into a fence trying to turn around. This company is terrible, DO NOT USE DIAMOND BUSES!

1
Date of experience: Sep 26, 2024
Garrett B.
The 125 West Midlands timetable is a…

The 125 West Midlands timetable is a work of fiction. The tracker App & Bus Shelter time bare no link to reality..It needs sorting. Customer focus does not feature as a priority...

1
Date of experience: Sep 20, 2024
Jeremiah
Heartless drivers!

I have a mobility problem and was rushing as fast as I could to get to the bus.Driver clearly saw (and heard!) me alongside the window trying to get on.I was a few feet from the door and he closed the door and drove off.Utter bar-stool.This is why people don’t bother with buses anymore.

1
Date of experience: Sep 14, 2024
Chandler Reed
fyi i am a student and i have bline…

fyi i am a student and i have bline card to get a bit of money off my bus fairs, when i got on the bus the man was very rude to me and i showed him my bline card and he didnt take the money off, i also heard others on the bus say he was rude aswell.

1
Date of experience: Sep 09, 2024
Ezra Patterson
Customer Service.....Hello!?

Can't get through to anyone in Derbyshire Customer Services and no response to my email query either.I want to buy a pass for our grandson for the school routes but need to speak with someone!

1
Date of experience: Sep 02, 2024
Janee
I applied for a trainee bus driver's…

I applied for a trainee bus driver's job with Diamond Bus and was sent to Bolton, had passed my module 1a,1b and module 2 prior to go there, drove for three days with an extremely rude and aggressive instructor who often used so bold swear words with screaming loud shouting, absolutely unpleasant and suffocating environment. Had to quit on day three....Will never recommend to anyone who I have the slightest empathy for....

1
Date of experience: Aug 12, 2024
Sutton
Buses always late and breaking down all…

Buses always late and breaking down all the time.

1
Date of experience: Aug 05, 2024

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Business Details

  • Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.

    Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.

    Diamond South East provide bus services in the Surrey area.

  • email comments@diamondbuses.com
  • language https://www.diamondbuses.com

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