Review Time
Who was responsible for giving Diamond the contract for a bus service, I am afraid their decision making is very poor or was there more to it that we will never know. Diamond are the worst business I have ever come across and there is no point in having a timetable as the buses roll up whenever, sometimes in two's and sometimes in three's. Why Diamond have still got the contract, due to so many complaints , is beyond believe. Is there anybody out there who thinks Diamond do a good service ?
The 471 bus is never on time or when they do turn up the come 2 at a time. They're always a large group of people around 30 or more waiting to get on the bus when I leave Bury about 16:00. Sometimes I can't even get on and have to wait fo the next one because the bus is full. I can wait for about 30 minute to a hour for a bus.
471 bus service - I think this bus route must be a contender for worse service. Three Fridays in a row when no bus turned up for 40 to 45 minutes. Today in the freezing cold, two eventually turn up together. First driver very churlish said 'don't ask me, I'm only running 20 minutes late). No point in relying on this bus if you need to get to a meeting. To add insult to injury, I was unable to leave feedback on Diamond Buses website - the form kept rejecting my feedback
Ever since Diamond buses have taken over the local bus routes the service has been diabolical. I waited an hour the other day, the 471 is supposed to be every ten minutes, I've got slipped discs in my spine, and waiting so long for a bus made me I'll. There are old people stood around for long periods of time, in the cold weather, with no seating, just waiting for the bus to make an appearance. It's disgusting. We are living in a time where we are very aware of the climate change, and were using public transport is encouraged. At least provide a good, reliable service first. No wonder people would rather go into debt, and finance themselves a car, because the public transport in this country is unreliable, disorganized and an embarrassment to society
Never on time supposed to be every ten minutes but you’re lucky if they come every half hour. I wish I didn’t have to catch it but it’s the only route that runs near my home. If it wasn’t I would not be catching it. Terrible service.
No 582 from Bolton again, for 30 minutes, 3 missing again. Has to be the most appalling company out there.Only thing that you can rely on is the app that takes your money and the managed to increase the monthly ticket when cheaper fares were announcedI would give zero stars if I couldBunch of cowboys
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.
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