Review Time
I rarely get the 370 or 371 bus but about 3 months ago, I used the 371 to go to Altrincham for a medical appointment. When I exited the bus, turning right as I did so, something hit my head and made quite a reverberating noise. IT WAS THE OFFSIDE WING MIRROR!! I was stunned - literally. I swear I could see stars. I walked a few steps, then stopped and absorbed what had happened, looking back at the stationery bus, puzzled and with my head now throbbing. The wing mirror appeared to sticking out, right in front of the right hand door, at head level. An elderly lady approached me, telling me she too had been hit by the mirror!I went to my appointment and told the medic what had happened and she could see how shaken up and said I was in shock. My blood pressure had shot up and she made me sit and wait to calm down. My head continue to hurt and the struck site was swelling up. I also felt woozy. To cut a long story short, I contacted Rotala (the company who own Diamond, I believe), who took weeks replying. I also had been advised by Bee Network (they were helpful) to request the video footage, which eventually I received and could see my impact with the mirror in the short clip. Rotala's response had no sympathy or concern and merely said it was an 'isolated' incident (in other words my fault) and they were satisfied with the design of the bus and of their compliance. The email was copied in to their legal department.I had taken photos of the vehicle and spoken to a few of the bus drivers on that route and they ALL have told me, not only have several passengers had the same accident; INCLUDE ELDERLY FOLK, but that they had reported this faulty design to their company, who told them the same that they told me of how - satisfied they were there is no cause for complaint!! U-N-B-E-L-I-E-V-A-B--L-E-!The managers at this company are vile. They are liars, lack common sense and clearly have not been legally challenged on this matter. I told them I am not going away quietly. This is a health and safety issue for members of the public. I note all the low ratings they have here on Google (one of their bus drivers advised me to leave a review here). I also note that Rotala/Diamond have not responded to any messages.... not surprising, considering the way they have dealt with my complaint.
The drivers I have had recently on the number 11 bus (Redditch) have been really friendly and helpful. Give me a chance to get sat down and put my pushchair into position. Has given my the confidence to be able to do the buses again with both children. Definitely a big improvement in the last few months!! Thank you!
The 229 between Dudley and Bilston is shocking. When you wait 45 minutes for it to show up ( they run 2 an hour......supposed to ) and you see no sign of the bus travelling in the opposite direction towards Bilston bus station .......then you are in deep brown stuff. You may as well walk....no kidding !. This ' public transport ' cowboy outfit are unfit to hold a public service vehicle licence and should be dismantled and run out of town. You have more chance of contacting the dead in your local graveyard than Diamond customer service. Dreadful, incompetent and a total crap company.
I took the 710 bus from Amersham to Heathrow and I was impressed with the service. The bus was only a couple of minutes late. I am just so happy that there is some form of direct transport from where i live to the airport. I really hope this line stays running. The bus driver Pavan was also very friendly. Smooth, direct transport to Heathrow.
My partner and I had waited for the 556, 755am bus on the 24th of January at Heathrow Airport. We waited for over 30 minutes. The bus never showed up. It's ridiculous that a timetable is displayed and no buses are showing up. One of the worst public transport experiences I've had in a first-world country.
X50 What the hell is wrong with this service. Worst service I have ever been on. Never on time. If you can’t run the service on time please change the timetables at least people don’t waste their time waiting for the due service. Unluckily I don’t have any choice but to go on this service. Always late.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.
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