Review Time
The service provided by this bus company, specifically Route 9 from East Midlands to Burton, is extremely disappointing. After reading reviews from over a year ago, it seems very little has improved. Passengers face significant issues, including overcharging, late or missed buses, and minors being denied boarding, compounded by rude behavior from some drivers. It is unfortunate that the efforts of other employees, who clearly try their best, are overshadowed by these problems. Please address these issues as reliable bus service is essential for the daily lives of the community.
From overcharging when the government put a £2 cap on all buses (diamond refused to accept this for a while) to breaking down and setting on fire , diamond aren’t fit for purpose. They refuse to honour the ‘short hop’ unlike arriva who charge less for going a few stops. They refuse to install the tap on- tap off method. Buses are late and overcharge. Also no free wifi and most in Ashby- burton have no charging points.
Absolutely disgusted that the A9 Midlands Service to Blythe Valley Park has been dropped with NO NOTICE!!! leaving people with no way to get into work... that 7.01 Bus Kingshurst to Blythe Valley was packed every morning so dont comeback with oh it was used...Rubbish!! just like your service.
Bus 9 keeps it's mark incredibly low as usual, as the company's drivers think it's okay to avoid airport bus stops for 3 hours straight and just drive past them, while the timetable clearly states they should be present. I watch old and disabled people sitting at the stop for hours in false hope to ever get where they need to be in this cold weather no less.
Buses are never on time always late supposed to be 13 minutes past the hour and 47 minutes past. Driver today turned up at 4.30 Gough road coseley was pulling off driving while was still giving him my money and waiting for ticket never give me chance to slow down. One person shouted on bus to slow down good job no children was on there. When we stopped the man said to the driver you want to learn how to drive properly your dangerous and driver replied to him catch another bus then how rude unprofessional and not very good for commuters who have to get to work on time and get back home. 11th September 2025.
I use the 18 to get to Merry Hill and to Dudley frequently. Even though it is usually about five or ten minutes late, sometimes it can be 20, maybe even 30 minutes late. Seems to just disappear. I understand its a long way but the WM's 4M and X10 have to go even further and even they can turn up on time. Not an issue for me as I use it for leisure, but what about people who need to go to work? Turn up late, they get sacked. Apart from that, every else about it is brilliant and comfortable.
The arbitrary removal of a service,,,and then the explanation from Bilston bus station supervisor was,First," delayed due to traffic.Second," there's been an accident " Third explanation."Sorry service cancelled. This relates to 229, 13-05
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.
