Review Time
Last month I was traveling through Worcester on the way to Kidderminster. I saw that the 303 bus from Worcester to Kidderminster was still in the bay but the only way I would catch it was to run across the bus area, I know one should not do this but I took care. The bus driver saw me coming from behind between the bus and the rails and started to drive the bus closer to the rails. Pressing me between the bus and the railings, an absolute criminal act. Then after tapping on the window to get the bus to stop, the driver gets out and starts screaming like some deranged maniac get to the back of the bus, blocking my way to safely get on the pedestrian area. I complained to Diamond bus because I knew there was a video of the event. I contacted the supervisor the manager of Kidderminster and the area manager and received contradicting replies. They more or less interpreted the video to suit the protection of the driver. Put shortly, they believed a minor wrong which I admit I had committed by running across the bus area, indicates that the driver can behave as criminal and without care for the safety of that passenger and it is accepted that the driver screams like a madman in such circumstances. To be honest I do not think they even spoke to the driver. All in all from the driver to the administration a really bad company
Bus driver on 64 Wolverhampton wakely hill was bad tempered rude arrogant because I evidently dared to ask if I could get on his bus at the terminus in Wolverhampton a whole 6 minutes before departure on Wednesday evening.If he can't bare to deal with the public best he gets another job quickly
Complaint About Driver of Bus 555 from Whiteley Village to London Heathrow AirportI am writing to formally complain about the driver of bus number 555, which operates from Whiteley Village to London Heathrow Airport. The incident occurred today on 05/07/2024 at approximately 7:48 AM at the Harlington Corner bus stop.The driver's ethnicity in question is an african male, appearing to be in his late 50s. Despite my clear attempts to signal the bus to stop, he did not come to the bus stop. There was a slight traffic delay, during which the bus had to wait. I approached the bus and asked the driver to open the door, explaining that I was running late for work and desperately needed to board. However, the driver refused and curtly told me to take the next bus.This is not the first time I have encountered such behavior from this driver. On two previous occasions, he has also ignored my requests to board the bus. While I did not raise a complaint those times, this recurring issue has now compelled me to take action. As a result of this latest incident, I was delayed and reached work at 8:07 AM, leading to a formal warning from my employer for being late.I am extremely disappointed and frustrated with this unprofessional and inconsiderate behavior. Reliable public transport is crucial for commuters like me who depend on timely service to meet work commitments. The driver's refusal to accommodate passengers at designated stops undermines the reliability of your service and causes significant inconvenience and distress.
So twice in the last month the 7.27am bus from Swadlincote to Burton has not done its route and skipped out Winshill altogether by going down Ashby road.. I found this out by using the diamond app..Not good when I need to get to work…Buses need to do their route even if they are late!! It’s ridiculous people have places to be and to do.. I wish I never had to rely on them but unfortunately I do.. there should be something on the app so you can check delays and break downs which happens a lot .
The driver who drives the 15C Worcester (stourport-Kidderminster) is so nice, he makes the ride smooth and they're overall a good bus company I personally think. I've been taking them to school every day and it's the same driver every time it's amazing. Thinks his name is Lee.
It is totally drivers fault that dimond 4H bus is getting 1 star from me. I get a bus from west bromwich bus station and i was going to oldbury i press the bell to stop when bus cross the last stop from my stop but driver did not stop the bus when i asked him that why you did not stop the bus at my stop as i pressed the bell then he behalf me very roudly. He started agruments with me. As i was using english language while talking with him he abused me. It was such a bad experience of my life that a person did not have manners to talk with others. Soo shamful for him. It happened nearby 5 45pm on friday.
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Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire.
Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside.
Diamond South East provide bus services in the Surrey area.
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