Review Time
I received a pair of boots that were both sized 6 but one boot was under 9” in length while the other was just over 9 & 1/2” in length. There was a notable difference at first glance, but I tried them on anyway with only one shoe fitting. To add to the lack of quality control, their method of taking care of their customer is having them find time in their busy schedule to return the boots, wait for the boots to be sent back to dolls kill, and only once the return has been processed, will you get a gift card for said boots. Hopefully there will still be a promo, and hopefully the boots will still be in stock in my size. Otherwise supporting this business will have been a complete and total waste of time. I’d also like to add that I’ve never dealt with quality control so bad that my shoes were completely different sizes. I have given customer support over 24 hours to reply to my complaint which they have not. Typically, I give businesses 48 hours however I think a lack of quality control and a return process that only benefits the company are big issues so I’d at least expect quick, phenomenal customer support as balance. Edit: it’s been days and I still haven’t received a response so I reached out to Dolls Kills. They said the issue isn’t theirs as I added Onward protection to my cart when I ordered the boots. The problem is, I didn’t add anything to my cart other than the boots. Onward was automatically added and as a new customer, I assumed keeping it in the cart was the standard. It seems they use Onward as a means to not hold themselves accountable for any mistakes. & Onward just doesn’t email back so I’m screwed. Also Dolls Kill was super condescending apologizing that I didn’t get “perfect” boots. I literally just wanted a pair of boots that were the same size as the other. For most businesses, that is the standard. For Dolls Kill, it’s one of many obstacles. Arguably the scammiest business I’ve ever supported. No wonder they only give you gift cards for their mess ups. They’d go out of business otherwise!
I love the items that I’ve received from dolls kill. I had an issue with shipping due to my address being a pain in the a**, but thankfully, the staff at dolls kill helped me SO much! They were prompt and made sure that I got The items that I was So excited to receive! I will continue to order from them as their clothes are super unique and fit like a glove! Thank you.
The best aspects of Dolls Kill are their wide variety of unique merchandise and their KILLER SALES. They also have a program called stash cash that is crazy cool. For a nominal fee you pay once yearly, you get a certain amount of stash cash on EVERY ORDER. It's basically free credit toward whatever future purchases you choose to use it on. It adds up QUICK. Use that on a sales item and pay very little. Also, free shipping for much less spent than other companies in this genre
Amazing customer service. I have lost a gift card that I got through online return about a year ago. I contacted customer service, not expecting much, beacuse I know if you loose or delete a gift card, there is a chance that you lost it for ever. But the representative was so kind and looked in to it and found my gift card and send it to me. They are amazing😊
i’ve been buying consistently from dollskill for many years now and honestly i’ve never really had an issue! i will say sometimes the quality control is not the greatest- ive had a few items arrive broken, but the customer service team has always been super helpful and provided refunds or store credit . recently i had a large order get lost in transit and there was a miscommunication between myself and the route protection company, and dollskill was able to sort it out for me and provide me with a full refund where route protection was trying to deny it. love this company and will continue to buy from here!
One of my dresses, my favourite out of my order, came with a wee hole in it. I was a bit disappointed and onward didn’t get back to me but dollskill sorted it in a couple days. The people I emailed back and forth with were lovely, helped me within the day, and have made me feel good buying from them again, Paige especially stood out for being so lovely. Will definitely be getting more from dollskill
Dolls Kill always takes care of me as a customer. Whether I'm purchasing online or in stores, they always make sure everything gets to me on time. If I've ever had issues with a product, their customer support team is more than happy to help resolve my issue, and in a very timely manner. I love this brand and will continue to purchase from them :)
I have loved dollskill for years but my most recent order changed my mind. I ordered a dress and boots over a month ago. I got the dress, but the boots never shipped. I reached out to their customer service team two weeks ago and haven’t heard back. Shop somewhere else… they’re flakes!
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