Review Time
I recently purchased a Halloween costume in size Medium and was disappointed to find that the sizing did not align with standard expectations. At 5’8” and 150 pounds, I typically wear a Medium comfortably, yet this item was significantly off.Upon reaching out for an exchange, I was informed that your policy only allows for returns—not exchanges—and that a $3.99 shipping fee would be deducted. Additionally, the refund is issued as a gift card for only $77.27, despite my original payment of $84.01. To make matters worse, the same item is now listed at full price for $117.This approach feels unfair and inconsistent with good business practices. When a customer returns an item due to sizing issues and wishes to repurchase the exact same product, the original discount should be honored. Penalizing customers for sizing discrepancies—especially when exchanges aren’t offered—undermines trust and discourages future purchases.I hope you’ll consider revisiting this policy to ensure a more equitable and customer-friendly experience.
I used to love dolls kill but they have grown increasingly very shady and irresponsible! Usually I ordered multiple items at a time, I’ve spent a great deal of money with them, they were great previously like a couple of years ago. I made a purchase recently , one item, and they couldn’t even get it right, also it shows I purchased more than one item which no I didn’t . Oh but it seems that there is some third party that the box is checked following your chosen item for purchase so when you proceed to check out it is added to your purchase, along with the shipping fee of course. ONWARD is apparently the additional purchase I was not aware that was added to my order, I have no idea what it is really, but turns out that if there is an issue with your shipment upon arrival, dolls kill has relieved themselves from any responsibility and just tells you onward has you covered! WHAT?! AND HERES WHAT ONWARD DOES….. GIVES YOU A STORE CREDIT! IS THAT RIGHT? HMMM WE WILL SEE ABOUT THAT!!! I’m contacting the California states attorney general and reporting this, took dolls kill one second to get the money from my card, shipment took more than a week to arrive , one single item , they did not ship the item I ordered! Nope , so I contact them immediately just for them to say , “ oops looks like there was a mixup” I’m sorry but I’m furious at this point and that’s what they reply with! So they tell me to go to onward , onward has me covered, ha ! No onward does not since onward only wants to refund me by giving me a store credit! WTF! I contacted dollskill again to assure them again I AM NOT SHOPPING AT DOLLSKILL EVER AGAIN, I WANT MY MONEY BACK IN MY ACCOUNT! NOT A WORTHLESS STORE CREDIT! Not only am I contacting the states attorney general, but also the FTC and the BETTER BUSINESS BUREAU! I. Will get my money back! Needless to say all the negative anyone sees about dollskill is in fact true, if you want to save yourself some time, money and most importantly the stress and anger, do not shop dollskill! If you do, prepare yourself for disappointment, that is the one thing they guarantee! DISAPPOINTMENT! The warehouse in Irving Texas must also be aka the center for the blind because the item I ordered has a picture of the item that is in the package and it is definitely not the item I ordered!!!! Such poor customer relations and by dollskill handing you over to a third party while they say you will be refunded by that third party, it’s a refund but in the form of a store credit, they screw up your order then make you spend the refund in their store!!! NO WAY DOLLSKILL!!! That is unacceptable to me! I am reporting this to every consumer agency I know of. If I don’t get my money back, I’m going to go into the dollskill app and load my bag with a whole bunch of items and leave it there and they can empty it themselves, I will continue to do that over and over just to annoy them as much as they are doing to me at this moment! I can honestly say with ease that I HATE DOLLSKILL!!!!!!
i had order a purse and it never got here they shipped me a new one and that one never got here it is 8:40 am and it says it was delivered at 18:16 pm wich is 6:16 pm and it was never delivered at all i will never order from them again from the site DollsKill
Not what they used to be, don’t order from them. Shipping is a nightmare, they had an old address saved for me in their system. I tried changing it, I noticed it still put my old address. I got ahold of them and asked them to fix it before it shipped. They fixed and sent me multiple verifications it was the correct address. They sent it with Veho, I guess idk what that is, and to the wrong address. I told veho to send it to my address and they said they don’t deliver there(in SF, a major city, but ok) . I refused the package and then DK sent it back out to the wrong address again without confirming or me asking them to. They disregarded my email. I’m assuming it was to not give me a refund because the package was being sent back to them. Now I’m in a loop of refusing the package and whatever AI customer service DK have just not understanding anything at all. They don’t do refunds and give you a gift card even though I genuinely don’t want to order from there ever again even if they tripled what I paid in gift cards. Sucks because they used to be pretty reliable a few years ago. I ordered from there all the time.
DO NOT ORDER!!! Poor quality clothing and also no refund allowed on original payment. Order took forever to arrive in Canada and even if i paid fast shipping and protection shipping fees, still had a bad experience overall with my order and customer service. I usually write good reviews and I was excited to try this brand since the pictures are really edgy and aesthetic but it's actually not worth it for the price and experience. You better off shop somewhere else unless they chance their refund/return policy
Dolls kill charged me double for an item i shipped back for a larger size, due to their only store credit policy, and charged me a restocking fee, i will not order from this store anymore, i have an open dispute going on right now
I put in an order in March 2025. Some of the items were "pre-ordered" so I was given a 6 week timeline. Then on the day the clothes were supposed to be delivered it got pushed back a month. The last update I got was in August of 2025. After that the clothes werent sent, AND the updates stopped. I went to try and look for the order using the code and it didnt show up. So I went to an old email, and saw the order was still there and it said my order was "estimated to arrive" on August 15th. This was September 20th...I cancelled the order, and got all my money back thankfully. But this is just awful business practice. I have no issue waiting for a pre-order, but to continue to push it back, and then stop sending updates is sloppy, and really kindof messed up. I spent hundreds of dollars, knowing I had to wait but being OK with it. But at some point enough is enough. If this is normal then when you go to checkout it should say in black and white that preorders can take 6+ months. They should also be realistic and not just kick the can down the line every month. Be honest with your customers.
Worst shopping experience ever. The Post Service said they never received the parcel from dollskill. Yet dollskill claimed the parcel got lost by the carrier. They refuse to refund my 440 €. Thanks I paid with Paypal I hopefully get the money back! I would never ever buy there again. These smells like scam! I would not recommend These site to anybody!!!!
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