Review Time
Mad a genuine mistake with a size on an order tried to rectify this literally the day after , was told they couldn’t do anything and would have to re order and just return the other ones , when we did this it then turned out it would cost over £40 to return the wrong ones and they would only give us store credit but didn’t tell me this till after we tried to return them and wouldn’t help at all with the return costs so I’ve got two items and one is useless , Also they wouldn’t have even packaged the first one so they could have just cancelled it if they wanted too , All conversations have been blunt and non helpful the whole way through just repeating the same useless statements and not once offering any help at all
I still haven’t received an update on my order that I ordered nearly 3 weeks ago. I emailed the protection company and they replied saying Dollskill will be in touch shortly to send me a code for store discount, but that’s a bit pointless when I only wanted my halloween costume from them.I’d still happily use the costume for next year maybe but that’s not the point, I’ve asked for a refund at least and I can’t get one. I would like to know where my parcel is!! Not only that but I’ve had an email asking to review the item and I haven’t even received it. So stupid
Highly disappointed, would never order from here again. Still have not received my order which was preordered in September for Halloween. I haven’t even received confirmation that it has been shipped and I had to buy a different Halloween costume. I have contacted them several times and the feedback form on your website does not work. This costume was expensive and the customer service and order tracking has been appalling. The returns policy appears to be a scam as it looks from their website to be 30 days from the date of order. At this point I’m not even sure the item exists. Given that my order was a pre order and the severe delay in any delivery, it looks like it is not possible for me to return if the item does arrive, though this is illegal.
⭐ DO NOT BUY FROM THIS STORE! ⭐Dishonest business and terrible customer service!I ordered a Halloween costume on October 20, 2025, and paid $29.99 for 3-day express shipping (plus $3.95 shipping insurance) because the website advertised “$5 overnight delivery.” However, for my ZIP code, the only available option was the $29.99 -3 days express shipping — which I chose.The order did not arrive until November 4, 2025, well past Halloween and far beyond the promised delivery time. When I contacted the store, they refused to issue a refund or accept a return, claiming the sale was “final.” This was never stated anywhere on their website at the time of purchase — they marked the order as “final sale” only when shipping.This is a dishonest, illegal and misleading business practice. The store takes no responsibility for late deliveries or FALSE advertising.Save your money, time, and sanity — shop elsewhere!
Don’t order here I ordered a Halloween costume paid almost $40 for overnight shipping and the costume never shipped when I asked for a refund on the overnight shipping they refused. I was refunded for the item due to what they said was inventory issues, but never received a refund on the shipping. When I asked to speak to a supervisor they ignored my emails. That’s another thing you can only reach them by filling out a contact form on their website. Don’t recommended terrible customer service avoid at all costs
Broken promises and fake “policies”Order delayed for ages, items cancelled, and instead of refunding my card they dumped part of the money onto a useless voucher I never agreed to , then later said the voucher was “forfeit.” Their own pages don’t even say that. Weeks of being ignored then scripted replies and being told to close my card dispute before they’ll help. I still don’t have my money back for the items they never sent (or the basic postage on those items) plus they charged me an extra insurance fee that wasnt reimbursed despite my never having agreed to it. What good was that insurance anyway? None at all since I didnt get my order or my money back. Honestly, save yourself the headache and shop somewhere that refunds to your card like the law says. All the reviews here are all saying the same thing avoid...by the way their stuff is apalling quality.
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