Review Time
We bought a voucher with full insurance. The company that took the voucher let us pay for new insucance, otherwise we couldn't take the car!!!! The company was in the middle of nowhere and we had no other option than pay (much!!) for the not necessary insurance. Easy Terra did not took any responsibility when we told them their partner ripped us of. What a scam!
We had booked a car with ski racks to use for our vacation in France. Upon arrival at your rental location, we were informed that it was not possible to equip the car with ski racks. Furthermore, we were told that snow chains, which we had also ordered and received confirmation for, were not available either.As a result, at 11 PM, after driving five hours to Hamburg, we were forced to rent an entirely different car from another provider. as the car we booked was completely unsuitable without the ski racks and snow chains.This was an extremely disappointing experience as a customer and negatively impacted the start of our vacation. We were informed by Europcar that they had notified easyterra about their inability to provide a car with ski racks and snow chains, but this information was not communicated to us as customers, which is highly disappointing.We the requested a refund for the first car, but got declined right away, and was told it was our own problem.Do not ever use this car rental…
We rented a car where additional equipment was confirmed to be available in the order confirmation. We were going skiing and needed ski racks and snow chains. When we arrived to pick up the car they did not have the additional equipment. We were informed by the rental company that they had informed Easy Terra multiple days prior to our arrival, that they did not provide the equipment we were promised, which they failed to forward to us, so we could find a new rental car.We were therefore forced to rent a bigger car, and pay the additional costs. When we informed their customer service of this, they apologized for the inconvenience but said they would not be able to do anything further.
Bad service and didn’t get the promised…Bad service and didn’t get the promised car incl equipment.Even though order confirmation they didn’t stand up to this and just ignored us. We had to rent another car and we’re overcharged without compensation
Completely unacceptable experience. We rented a car with equipment included according to the order confirmation, but upon arrival, Europcar informed us that the equipment was never available, and the company was aware of this. We were never notified, resulting in additional costs far beyond our budget. Customer service ignores our inquiries and takes no responsibility. Would not recommend.
Rented a car via easyterra at dollar in Palma de Mallorca. Upon arrival, there was no dollar desk in the car rental area, and i was sent away by Hertz. Customer service of easy terra rebooked me to gold car but never has credited the Dollar amount. later on I found out that is is a fault of Hertz acting on behalve of Dollar forgetting to put Dollar signs and inform their staff. Main issue is that I have not recived credit, so payed for 2 rental cars. Stay away from EASY TERRA, youll end up getting charged for 2 cars
Useless! Just rent through the regular car rental companies. I had damage with my car I rented through EasyTerra. First, they make you wait 13 weeks before taking up your claim. Then they deny coverage for damage you caused yourself by stating “gross negligence”, which the circumstances did not justify. There is nowhere you can take this up with them to protest such a decision.I so wish I’d just taken out the insurance with the car rental company itself.
During a number of years, I have consistently rented cars through EasyTerra. The booking process was always smoothly. One time I had a transaction problem with my card, which was promptly resolved. The cars I received, were always according to, or exceeding, the specifications I booked. The pick-up and return process was always good. Particularly I like the Worry-Free arrangement, which saves me the need to arrange any additional insurance.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
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