Review Time
Just flew business from Madrid to Dubai on an A380 and did not enjoy the flight. Business class is located on the upper deck level and in total there are 76 seats there compared to about 50 on a Boeing 777.We sat in row 19 and to be very frank with you there was so much walking up and down the aisles that it was impossible to sleep and relax - one was constantly disturbed. It is a six hour flight and I had to wait two hours for the main course to be served and almost one hour for a cocktail to come. One hour before landing the cabin crew start clearing up throughout the cabin which means that there was less than 3 hours time of reduced disturbance on the flight .My advice is do not book travel in business class on A 380s you are better of flying economy and saving money. Our impression was that we were located in the middle of a very busy train station.Emirates no longer provides a wash bag with some basic items such as toothpaste ,toothbrush , lip balm and the like and further more printed on our boarding pass was NO ACCESS to their lounge - and that is the first time in my experience that I have travelled in business and was denied any lounge access.Emirates really needs to pick up their game as this was certainly the least enjoyable flight in business that my wife and myself have ever experienced. We have no intention of ever flying them again for obvious reasons.!!!
This is the 4th time this is happening when they cancel a flight and they don’t refund us they just tell us to call their team but they’ll do nothing about it but this time I didn’t let it go because it happened to my entire family costing 45078 AED I filed to 7102.pl and they ensured I was given an option to fly again for that ticket price or a refund I took my refund
Absolute rip-off and only interested howvmuch money they can get of of you as possible. Do you not want to help you out at all, and say you can refund your money, if you cancel or change your flights, which is a total lie and deception
I used to see Emirates as a bit of a fancy airline but it's massively gone down hill. The food is really poor (if you get it at all - my son wasn't given one of his meals and then they said they didn't have any more!!) And what's with the rewards system? There are individual and family 'pots' but you can only use them separately and you can't transfer them to one another, which is very inconvenient/pointless as a family. And you can only use full points to make a partner purchase rather than reducing a bill. It all seems very unfriendly and unhelpful as a system.
We've just returned from our holiday to Vietnam.We pre-purchased our seats 12 months ago because my wife suffers from a medical condition and need seats with leg room. 12 hours before departure we checked in online to see our seats had been changed and we were at opposite ends if the plane.We contacted customer service and tried to get seats that were at least together and were told to reclaim the money we paid for our original seats.We arrived back a month ago and this still ongoing without a refund even though we have complained and filled every form they've asked us to.First I complained about the lack of notice we were given, 24 hours. They said they don't have a computer program that tells customers if their seat is changed.Then I complained that my wife had such an uncomfortable 7.5 hour flight because of her medical condition in a seat that wasn't suitable and not the same type as the one we purchased to be shot down and told it was.Then I filled the two separate forms out for the refund of our seats for them to be rejected because of the incorrect ticket numbers Emirates customer service had themselves told us to put on the forms! I've jyst filled both forms out again to get an email to say it'll be 15 working days, three weeks, to get our refund for a problem we didn't create! Almost two months! Unbelievable.I onced claimed money back from British Airways fir a cancelled flight and that literally took 5 minutesvand got my refund within a couple of days.My impression of Emirates is they have zero empathy for their customers and try to make ut as difficult as possible to claim refunds in the hope you'll give up.Not how I'd expected to be treated by an airline ranked 4th best in the world!By all means book your flight with Emirates. It was a good experience but just hope nothing goes wrong because their customer service is shocking!!
Flew from Manchester to Bangkok bussness class. Couple of things to watch out for. When booking chauffeur service check the actual inclusive milage allowance. I travelled from York, which on Emerates map looked like it was within inclusive range. The chauffer service doesn't contact you until 48 hours before so if you wanted to make alternative arrangements difficult. My return flight was from Bangkok at 2.00am, was a nightmare in transferring at Dubia, I had about 40 mins to get through security and immigration with no fast track offered at all. Service in lounges and on board very good.
terrible. i booked a flight for my daughter the return was a disaster.she was not informed that if you had a stopover in sydney airport you were locked out from 11pm to 4am. her check in was 2am. she was then told to wait outside with the homeless and that they had security? that was supposed to keep you safe. When asked how was she to chekc in at 2am they said "perhaps the staff will let you in if you knock on the entrance doors?!?"she found a room for the hours needed as she is brighter then the PM of Australia. thank God.Melbourne was no better, she had a 6 hour delay and had a membership number and was told she could not wait in the emirates lounge because her last part of the journey was with ther alliance jetstar?it was put to them that it was the itinery they had given her wth?, when she said she would pay (which she didnt have to do) they still refused her entry.Emirate let her down, we were really quite impressed with all ther "care about you videos', total lie. Aside from Emirates, Australian airports in particular being ignored by Qantas staff, are a complete joke, only go there if you are a true idiot.
I would have given 0 stars if that was an option.I am deeply dissatisfied with the service provided by Emirates. After booking flights from the UK to Japan via Dubai for our family, and therefore choosing inflight meals, we were alarmed by the lack of consideration and accommodations for passengers with serious nut allergies. Our son has a life threatening nut allergy (not a life choice) requiring an Epi pen but Emirates failed to offer any nut free options. We then researched more and found out that they would not stop serving nuts onboard neither would they ask other passengers not to bring nuts onto the plane, thereby putting our son’s life at risk. In this day and age, how is this acceptable? We have flown with other airlines and not had a problem at all, they have been more than willing to ensure our son’s and other passengers safety. In response to this serious concern, we promptly asked Emirates within three hours of booking, to cancel. However, we were shocked to be met with an exorbitant £800 cancellation fee, despite explaining the seriousness of our situation. We asked to escalate this to a Manager and were told this wasn’t possible. We have since sent two email complaints and Emirates have shown a disappointing lack of empathy by refusing to waive the fee/alter their policies. This stance stands in stark contrast to the policies of other airlines, which prioritise passenger safety and offer leniency in similar circumstances. It is unacceptable that Emirates priorities profit over the well-being of its customers, leaving us feeling both disregarded and financially burdened. In addition to this, if our flight had originated in the USA, we would have been able to cancel with no fees irrelevant of the reason. We have been researching online, issues other nut allergy passengers have faced and it is appalling. I urge people with a life threatening nut allergy to look after their safety and NOT fly with Emirates, as they are discriminatory to this condition.
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