Review Time
We bought three camera systems to protect three (work) properties after several break-ins. Arlo sent what is clearly outdated gear. Have had the systems now for over a year and they have never worked properly. Batteries last less than one day so cameras must be taken down and recharged only to fail at the time when needed most. Customer service is a joke. They open a case then send daily emails saying I must update my case info or the case will be closed in four days. Then, despite me updating the cases daily they just ignore the case for four days and let it close. Call them and you get someone overseas who doesn’t speak enough English to help. I’ve opened so many cases that now I’ve just given up on getting it fixed and started warning other people instead. So now we are stuck with 12 useless cameras, a very expensive subscription, no help from Arlo at all and our properties are not protected.
The monitoring service is acceptable, but during the renewal process, I originally selected the unlimited camera option. However, after making the payment, I noticed that only 4 cameras are included. This feels misleading and could be seen as deceptive.
Don't buy. There security cameras are so unreliable. First camera kept going pixely. Sent new one out, fixed the problem, Second one, Well the amount of times I've been up and down the lader resetting the camera. Final straw for me was it stopped recording 24 hour. Same happened to my mums who had same camera. I was paying £27 a month for this.not anymore. Cancelled. Mum as Cancelled as well.got a different and better system now. With no problems and no monthly fee's.Just adding the fact I had 2 cameras and the one further away from the hub worked fine, so it wasn't a distant issue and the 24 hour recording like i said mum had same problem that's why she cancelled hers.
It’s been almost a year of back-and-forth with Arlo support.From day one it was clear they’re either completely incompetent or deliberately exhausting their customers.Tickets get closed with no resolution, new ones are opened, and the same nonsense repeats: “send logs,” “reinstall,” “update Alexa.”The real issue is obvious Arlo simply doesn’t integrate with Alexa in the EU, and the bug is on their side.Yet they keep pretending it’s the user’s fault.I asked for a refund months ago. Instead, they offered a “compensation” account credits worth about a cup of coffee and a croissant to use toward the next subscription. Ha-ha.Then, a few days ago, they even tried to charge my card again for another year. Luckily, the payment failed and ive blocked it.So no fix, no refund, no honesty just endless emails and wasted time.Arlo’s “support” is a slow torture designed to make you give up.Doesn’t deserve your trust. One star is only for design.
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