Review Time
I have x 2 L20s and extremely pleased with the bikes overall performance and battery life.My problem is finding a repair shop in west London willing to do a general service on brakes and gears etc. Seems Engwe has a problem with perception with cycle shops. Can Engwe recommend any mechanics?
My rear hub motor started to make a strange sound when in mode 5. I made a video and send it to engwe. There costumer service is really amazing. 1 day later I got a response. They gonna send a new motor. Really amazing costumer service quick and friendly.
I had an ENGWE M20 bike for several years, and it was a great bike that could get me across town in a jiffy. My bike was recently stolen, but their support team helped me with getting the proof of purchase so that I could cover the loss with my insurance.
I accidentally broke my hub. I contacted them directly and they responded in a timely manner. They shipped out the hub and the inner tube as soon as I paid for it. Their customer service was very impressive. I would recommend them as a company over Segway scooter because Segway does not replaced and help with any repairs or replacements.
Purchased an Engwe Ebike beginning of this month and the experience was far from the best. I would always think customers are the biggest asset of a company but for Engwe it does not seem to apply. I received a LE-20 bike that was completely dead, motor was not working at all. Messaged the retailer and the supplier at the same time. Thank heaven the supplier was responsive because Engwe replied to my initial contact after a few days and from then stopped replying to me. I asked questions that were never replied and the cherry on the cake was when all the mess happened, I had to wait for a replacement bike, received it and the replacement pads (that were included on the FAULTY bike) were not included on the second. Contacted them that instead of simply sending me, decided to say that it was not included EVEN AFTER the faulty bike clearly had it. Absolutely insane! Complete disregard for the customer. So disappointing, and not inspire me with any trust at all. Think twice if you wish to buy their bikes.EDIT: My order was placed in a UK store, specifically on a business called Glide and Gear. The point still stand, that the bike is an Engwe bike. It is kind of funny that you don't reply anything I mentioned. Mine was a simple issue (initially was terrible when the bike I received was completely faulty) but the retailer brilliantly sort the first issue replacing the bike for a new one but failed to sort the second issue that was about the BRAKE PADS that were included with the first order but not with the second. I live in York, UK and my postcode is YO317AA.
As a repair technician working on an Engwe eBike, I reached out to their support team regarding a throttle issue. Even though my initial message was sent during the Qingming Festival holiday, they clearly communicated the expected delay and followed up promptly once they returned.Their response was clear and solution-focused—within minutes of following their suggestion, the issue was resolved. I truly appreciate how efficiently they handled the situation and how knowledgeable their team is when it comes to troubleshooting.Engwe’s support was professional, timely, and made my job easier. Highly recommend their team for anyone needing reliable after-sales technical support.— Phillip D., Tampa Bay eBikes Service Center
CONGRATULATIONS!!! My E26 arrived in Pisa (Italy) several days ago. The packaging was intact and perfect. No element was missing (I received the bag and the safety chain in a second shipment). The assembly was easy even if a screw was twisted (but Pisa even the Tower is twisted!) but we solved it easily. Now I am slowly trying it and it is a discovery every day. It drives very easily and I think it was one of the best purchases I have made in these years. The color is yellow and on the streets of Pisa it does not go unnoticed .... creating good publicity for ENGWE.Many thanks for now and see you soon.
Claim your business profile now and gain access to all features and respond to customer reviews.
upworkoutbound.com
teamrhfitness.com
getacruise.com
glotechrepairs.co.uk
tj-chinafreight.com
bitcounts.org
utmconsultants.com
hamptons.co.uk
heatholders.co.uk
earlysettler.com.au
