engwe-bikes.com

4.1
4.1 Based on 161 reviews

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Average Rating

4.1

/
5

161 Reviews

5 Star
74%
4 Star
4%
3 Star
1%
2 Star
3%
1 Star
19%

Filtered Reviews

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Review Time

_lMrFlashl_52
Great folding ebike

Great bike. Prompt service staffed by polite people who know their job. Nice people to deal with offering a first class product (the P20).

5
Date of experience: Apr 29, 2025
Kirsteen Coleman
A bike that I love

A bike that I love. I encountered a little problem with it but the after-sales service was ultra responsive and super professional.

5
Date of experience: Apr 25, 2025
Merrilyn Adams
Engwe LE20 - Great experience!

Purchased an LE20 model in November 2024. Great bike, fast delivery and very efficient service support. They always reply very fast and ready to actively solve any issue or doubt!

5
Date of experience: Apr 24, 2025
Shahaf
Engwe: great products and service

Engwe provides great products as well as excellent service. Anything I order from them is on my desk in 3-4 days. The support is available at anytime, and help me with any questions. Tbh, they help easier and faster than my local country sellers. Ladt time I have ordered two batteries to my Engine X and Engine Pro 2.0, received it very fast! Thx Engwe!!!!!!

5
Date of experience: Apr 23, 2025
Meredith Cooper
Give me a break

Just read Engwe posting and want to st things straight. I did leave positive feedback after getting bike and putting together. Saved up to get it. I live on V.A. disability, I'm a disabled veteran. Engwe did give $ . Yes the bike is 2022 and yes I waited to long. But when your gimped up with electric bike I'm clueless on repairs. Shops in my state of Arizona charge $105.00 per hour to repair. Who has that kind of money on disability. No joke all put together and nothing. Try to get support on issue, good luck. If it's changing parts there great to trouble shoot wich part needs replaced next. WHO WOULDN'T BE A LITTLE BIT IRATE ABOUT THIS MESS.

1
Date of experience: Apr 20, 2025
Damian Stevenson
Very good and nice support

5
Date of experience: Apr 19, 2025
Niles Cooper
Customer sevices nonexistent

Ordered a spare battery and they sent it twicw by royal mail, even though they won't deliver batteries. 3 months later still no refund. Avoid at all costs, I bought the bike cheaper from another site and am finally getting a replacement battery from an amazon seller.

1
Date of experience: Apr 17, 2025
Mable Adams
Great quality E-bike

Fast shipping! And quality of bike is great! E2.0 I'm a big guy and it handles my size very well bike doesn't feel small at all. Would recommend and would buy again without hesitation. LOVE IT

5
Date of experience: Apr 17, 2025
Stefan Clark
Purchased a ENGWE EP-2 PRO bike from…

Purchased a ENGWE EP-2 PRO bike from their website 5 weeks ago. Yesterday the bike completely stopped working whilst travelling to work. I have been trying to contact them directly without any success. There doesn’t seem to be a direct contact number for customer service support, only an email address. I have sent two emails without any response. I’m going away next week on a biking holiday so need this resolved urgently. There products are expensive and I expect efficient after care support. This is completely unacceptable!

1
Date of experience: Apr 16, 2025
Bo Hughes
Very helpful company

I had recently bought an e-bike from this company, and they were always very available during the whole process, answering any questions i had and also offering some discounts. Unfortunately, the bike i got had a defective part that had to be replaced, but when i contacted the company to require a replacement part, they promptly organized the shipping for the spare parts needed without any extra costs.It was always a pleasure dealing with these guys.

5
Date of experience: Apr 15, 2025

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