Review Time
Don't do this to yourself. I have a N1 Air. I live on Cambridge, not the middle of the woods. I punctured my rear tire. No shop wants to touch it because they don't want to take responsibility disconnecting the motor. The only shop I found that can take a look has a place in 1 month. All for a simple puncture. There's no way of contacting Engwie support. It's too early for electric bikes in UK and no repair shop wants to touch Engwie. Don't buy it, it's more a hassle than it's worth. You'll be constantly afraid of punctures.Edit: support came back saying that a blowout is due to road conditions. I understand it is, but if you have a puncture in your rear tire, no shop is going to fix that for you. Halfords won't do that, company policy. Smaller shop won't do that. Your only option is dismantling the tire yourself and risking disconnecting the motor and invalidate warranty. Support is abysmal, the only way to connect with them is via an app with a small form that doesn't render well in Android. Obviously support answers via pre-canned translated responses and is not of real help. That's what you get the you buy Chinese. Don't do this to yourself, a simple puncture puts you in a terrible position. Don't buy this.
Bought our grandson a bike and a month later had a problem with the speed. The company worked with us and stayed with us until the bike was fixed. Sent us replacement parts at no expense. It did take a while to receive the parts since they came from China. They also promise to help if snynither problems occur.
Very poor.Engwe E26 arrived with error code. E30Bike doesn’t work, contacted Engwe direct to inform them of the issue. After constant persistence that I want a refund and there constant persistence they want to repair the bike they have agreed to arrange collection and refund 2 weeks after the bike arrived.However , I’m still awaiting contact from the courier.Tried to call ESE bike , ( sender on behalf of Engwe ) and unfortunately I have been unable to contact the either Very dissatisfied Answer from Engwe.Reply from Engwe Bikes17 hours agoDear AndyWe sincerely apologize for the unpleasant experience you have had with your Engwe E26 order.Regarding the collection delay, please kindly understand that our partnered warehouse in the UK is closed during weekends. This means that both collection and delivery services are unfortunately affected during this time, and not only by our company. We truly appreciate your patience and understanding of this situation.As for the error code E30, we are very sorry this occurred. Before shipping, our staff checked the bike multiple times. It is possible that during the final repackaging after testing, the display cable was unintentionally damaged, which may have caused the communication error (E30). Normally, replacing the cable resolves this issue, but we completely respect your decision to request a return and refund.We fully understand your frustration. Please rest assured that we have already arranged the return and refund service for you, and we are in constant communication with the warehouse to push them to handle your case as quickly as possible despite the weekend delay.Thank you again for your feedback—it helps us improve. We hope to serve you better in the future.MY RESPONSE.That fact of the matter is…1. You have acknowledged the wire was damaged during the production process.( Cable location is in downtube hidden behind battery cover).You have already acknowledged this was missed , so don’t tell porkies.( I’m happy to edit this further to copy and paste your email).The biggest frustration for me when dealing with this company is I quote…. You say you respect my decision for a replacement/ refund.Unfortunately this company have repeatedly ignored my requests and repeatedly offered repair and compensation over many emailsApproximately 15 emails back and forth since the 18th.My message has been the same from the start.Replacement or Refund.29th… Update Still no contact from Engwe regarding uplift of the broken bike.
From start to finish, the good people of Engwe bikes were fantastic. I had some early issues with a potential fraud when trying to purchase the bike through Klarna. This ended in a refund. The process of this was given full support and understanding from Engwe throughout. I then paid outright and received the bike within a week.I also paid for a panier bag and bmx style handle bars. Due to a mix up with the royal mail, the paniers were delivered without the handle bars. Again, Engwe's support throughout this process, made the experience much less of a pain. I eventually recieved the bars after they chased them up. In all I have found their support to be exemplary and work ethic also very good. I would strongly recommend them to anyone wishing to buy a Pro 2. A game changer in Ebiking.... A very satisfied customer.
L20 Boost purchased June 25. Lost all power September 25. It took Engwe several weeks to determine the issue. Sending me a part which I won't be able to fit. Trying to get a cycle shop to assist but they are not interested in Edinburgh area.The after sales service from Engwe is really unacceptable. This bike could be a casualty.
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