Review Time
I have been facing problems with my bike specially with controller, when I drive my bicycle in rain its controller go out of order always showing 01 eror , initially they were helping and sorting out my problems but recently when I asked for changing the controller for which they are responsible and its under warranty according to their policy I showed them prof in form of pictures and videos but their behaviour is really annoying , I would say their Technical support is very poor having no sense in resolving issue , recently I asked for changing the controller and they were agreed upon that I have proof in the form of email before chaina national holidays but soon after they changed their mind and said we are not going to send the controller , really really disappointing , now their battery which is also giving so called poor performance and I am not staistfied with them thoes who are thinking about buying engwe I would love to say that check other options their are alot of other options choose carefully ,,, later on you guys would be crying like me wasting your money on the product which is less comfortable and more trouble for you Good luck to all here is the order reference rInvPq8yVOwcr4ZKSgCXO6MXb
I want to write an honest review about Engwe le20There is a complete lack of spare parts and the inability to repair the bike after the warranty expires. Spare parts are available only for Engwe x 24/26 ,Engwe ep 2 pro.Engwe le20 the company's biggest failure.I highly recommend refraining from purchasing Engwe le20.
Great Customer ServiceI was beyond pleased with the customer service provided. All questions and concerns were addressed at amazing speed! also was able to get me a new controller shipped out and to my house within 10 days! beyond pleased with my experience. The best part has to be the follow up to ensure that everything was working fine and following up with any concerns I may have. Above and Beyond doesn't do them justice!
I purchased my L20 3.0 Pro through E-Bay ... I just wish to say what a great e-bike it is. Very easy to build after unpacking the box ... love the fast charging on this bike compared to the slow charge of my old bike. Great to feel the power kick in as I start to pedal from that mid-drive motor.I love love love this bike.
Very happy with bike but Engwe aftersales is terrible. Bike developed a fault nearing the end of warrantee with Engwe communication being slow and tired! They eventually sent replacement parts that where wrong! They took so long to respond that eventually the warrantee expired when all communication from them ceased! Still have ongoing issues with the bike and would not buy a bike from them again and do not recommend them.
I purchased an E26 Ebike direct from Engwe in June of this year, the bike arrived faulty, when I contacted their customer service they diagnosed a faulty motor and sent me a replacement with the expectation I would replace it myself, when I declined this they instead agreed I could take it to their licenced service provider, they held onto the bike for 7 weeks attempting to fix the issue, as it turned out it wasn't the motor, at this point and with no solution in sight I formally rejected the bike and asked they collect it and issue a refund, they refused to give refund citing that I had "made use of the bike for three months" and only after lengthy back and forth with me sending them a copy of the consumer protection act did they finally agree to collect and reimburse, but they still witheld £100 from the refund. The only reason I am giving them 2 stars instead of 1 is because their customer service team did maintain regular contact with me throughout.
Don't do this to yourself. I have a N1 Air. I live on Cambridge, not the middle of the woods. I punctured my rear tire. No shop wants to touch it because they don't want to take responsibility disconnecting the motor. The only shop I found that can take a look has a place in 1 month. All for a simple puncture. There's no way of contacting Engwie support. It's too early for electric bikes in UK and no repair shop wants to touch Engwie. Don't buy it, it's more a hassle than it's worth. You'll be constantly afraid of punctures.Edit: support came back saying that a blowout is due to road conditions. I understand it is, but if you have a puncture in your rear tire, no shop is going to fix that for you. Halfords won't do that, company policy. Smaller shop won't do that. Your only option is dismantling the tire yourself and risking disconnecting the motor and invalidate warranty. Support is abysmal, the only way to connect with them is via an app with a small form that doesn't render well in Android. Obviously support answers via pre-canned translated responses and is not of real help. That's what you get the you buy Chinese. Don't do this to yourself, a simple puncture puts you in a terrible position. Don't buy this.
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