Review Time
Engwe is best in terms of it's e-bikes and quality of service. I bought x26 and I am satisfied with my bike. The after sales customer support is amazing. Representatives are professional and very cooperative. I highly recommend Engwe products.
I ordered 2 items a couple of months ago and received one of them. I had a lot going on at home and forgot about the second item for a couple of months. When I remembered, I emailed them and they got onto it immediately, and traced the item, apparently there was a delivery issue. After they traced it the item arrived within days. Very impressed with their customer service, thank you
I received my Pro 3 ebike on the 15th October assembling it that day, I found this an easy process. I took it out for it's first ride the day after. I selected PAS but when I came to reduce the PAS I noticed the "minus" button was not there, presumably it had come away on the ride. I reported this to ENGWE and received reply requesting to send them the model, serial number and the display's serial number. Soon after I received an e-mail confirming the replacement part was being sent to me. Everything I expected from CUSTOMER SERVICES was swift and effecient. I very rarely write reviews but I was so pleased with the service, they deserved it.
The quality of the bike is premium. My E-26 slides and glides through air. It is a premium bike. However what stands out for me after sales support. They are quick to respond and take your concern as their own and resolve issues for you quickly. They are very understanding and it's not like once an item is sold they won't care. I would strongly recommend engwe e-bikes!
Edit edit: I'm taking it back down to 1 star.Summary of my experience: Initial motor didn't work, they sent me a new one that ended up being expensive to replace. Engwe covered half. Bike is wobbly and falls a lotBrakes are useless, you have to slam both and it's still up to 4 meters for a full stopThe bike makes a load clicking sound when pedallingEngwe offered me hydraulic brakes, but seemingly I have to pay for them and also wait 2 months. I'm giving up on this bike and recommend it to no one.Edit:I've been contacted by Engwe are they were helpful. I want to underline they've been helpful throughout the problems with this bike, however I'm fed up with spending time fixing it and documenting the problems. Which means, if you're unlucky with your bike like mine, you will get support if you want it.Bought my bike n1 air a few months ago and received it with a faulty motor. They tell me they will send me a replacement and ask whether I want to replace it myself, or if I need a mechanic. They tell me it's simple enough to do myself, and I figure I'll do that then. The instruction video to replace it simply skips steps, and turns out you need specialised equipment to replace it. I then let a mechanic do it instead, and Engwe does pay about half the mechanic fee.I see they released a new version with better brakes, but the one I have with mechanic brakes is downright dangerous, the brakes are very poor and take about 3 meters for a full stop.The bike falls a lot, unless you make very very sure it's standing properly or inside. Doesn't take much wind to push it over, meaning it already after a few months is pretty banged up, never a problem I've had with other bicycles. Last but not least, it's making clicking sounds while I pedal. I'm sure they could offer support, but I'm honestly just fed up with the bike atm, and having to record evidence of it. All in all I've been very unhappy with my bike, and wish I'd used the money on something else.
I have been facing problems with my bike specially with controller, when I drive my bicycle in rain its controller go out of order always showing 01 eror , initially they were helping and sorting out my problems but recently when I asked for changing the controller for which they are responsible and its under warranty according to their policy I showed them prof in form of pictures and videos but their behaviour is really annoying , I would say their Technical support is very poor having no sense in resolving issue , recently I asked for changing the controller and they were agreed upon that I have proof in the form of email before chaina national holidays but soon after they changed their mind and said we are not going to send the controller , really really disappointing , now their battery which is also giving so called poor performance and I am not staistfied with them thoes who are thinking about buying engwe I would love to say that check other options their are alot of other options choose carefully ,,, later on you guys would be crying like me wasting your money on the product which is less comfortable and more trouble for you Good luck to all here is the order reference rInvPq8yVOwcr4ZKSgCXO6MXb
Claim your business profile now and gain access to all features and respond to customer reviews.
immigram.io
kuromears.com
ukveinclinic.com
gerrardsauctionrooms.com
tradekitsune.com
albanesecandy.com
championkilts.com
alphagear.us
graes.co.uk
inspireum.exchange