Review Time
Buyer beware this is a low class company!!!! They advertise one part send you a different part and then won’t correct their mistake. They will let you return it but you pay shipping and get a partial refund. I when to Amazon and bought the right part had it in one day and for half the price. So beware and take your business elsewhere.
After paying for the heating element. It came late, the box was mangled on both ends. FedEx wrote a comment. I contacted the company via email 3x. Finally I received a response that it's common to recieve a mangled box. The unit should be fine. Pet the disclosure once open it's nonrefundable. They suggest pay fir shipping and send it back and wait who knows how long. I will buy fro a reputable company. This was a lesson I learned the hard way. Buyer Beware!
My order under 250603 for my Samsung dryer heating element is shipped too late even if I paid additional 20$ for rush shipping. I don’t know what kind of company is this that has no contact phone. Beware of ordering this store it’s secure to order thru Amazon but never order with this company.
We ordered a dryer heating element assembly on May 27th and paid extra for Expedited 2-day shipping, which stated it should be received in 2-3 days. We just received the part today, June 4th, 8 days later. Epartsfast does have a disclaimer that they cannot be responsible for shipping delays, which one would assume that would mean due to weather or other uncontrollable event. In checking the tracking information, it indicated that it was shipped FedEx Smartpost, which is the slowest shipping method for FedEx. It is shipped FedEx to your local area and then transferred to USPS for delivery to your home. It is certainly not what we expected and paid for. We emailed Epartsfast on 6/1 mentioning how the package was shipped FedEx Smartpost, which is not an expedited service and we would like the money that we paid for expedited shipping returned and would also like to know when we will receive our order.Epartsfast responded Sunday evening, 6/2 that tour package couldn't be shipped by USPS because they didn't have a P.O. Box. We responded back early Monday morning, 6/3, explaining what FedEx Smartpost service was and that USPS delivered it to our home at the end point--no P.O. Box needed. We also said that they should not be charging extra for an expedited shipping that they did not intend to follow thru on. We could have used their free shipping and probably gotten the same results. They obviously have the disclaimer because they never intend to use the specialized shipping that you paid for. Once again, we said that they should return our expedited shipping charge, that it was dishonest and fraudulent service and when will we receive our order. Epartfast has not responded or returned our expedited shipping cost.We did receive the part today, 8 days later, June 4th. It was left on our front porch and the label has a FedEx Tracking and USPS Deliver To with our address and the USPS Tracking Number. There is no way we would have received this in 2-3 days and is fraudulent on their part.
Order 249312, company delivered wrong parts, false advertisement, contacted with no help given. They DO NOT CARE, do not do business with this company as they are shady and have no customer service representatives to help. Typical ‘bait and switch’. Parts received looked used and were incorrect.
Do not buy anything from this site. They are nothing but bunch of thieves. I paid $19.95 for an expedited delivery 1-3 business days. That was on the 8th of May. Today is 16th and it's nowhere near being delivered to my house. They take your money and just do regular shipping and blaming shipping company for it. Lesson learned!
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