Review Time
I sent them a very expensive projector to replace RGB panels and have a dust clean up, I was informed by Epson it was out of warranty, but I could buy the service, I opened the projector up, removed some ribbon cables, a few screws and then gave up. I sent the projector with these items undone, thinking competent technicians would still carry out the job, they took photos, claimed damage to the circuit board and items were missing, they are not being truthful, everything was sent to them and now they send it back to me without doing the job, it is basically toast without them doing the job, what an awful company.So that’s a £2500 projector thrown out because they won’t carry out the job I paid for, instead they refund me and walk away, terrible, terrible company, avoid at all costs.Also warranty in UK is 5 years in Scotland and 6 years in England, Epson were also untruthful and misled me, but Equinox are shameful and they lie and deceive you and if they were competent at all they would carry out simple engineering jobs and not make excuses.
This company is terrible, I had to contact them to order a stand, which are basically two feet, left and right, fitted to the bottom of the TV. I broke them by accident, I have phoned and emailed them numerous times, and attached photos of the two stands, plus I photoed the two items from booklet i received when I bought the TV. Eventually they gave me a price for them, I phoned them to make sure they were the right parts, i received a vague answer to pass on my concern. Hours later i received an email, saying they didn't have a catalogue for spare parts for my TV, which contradicted earlier conversations. I will contact them again, but i doubt i will ever get my two stands. What a disgraceful company to do business with!!!!
I called D&G on Thursday about my TV was WhatsApp'd by Equinox on Friday for details of what the issue is I responded promptly on Friday morning. Today I called D&G to say still not heard anything, they only have the same contact no. customers have. They managed to actually get through to someone who said I would get a call back at lunch time, still nothing. I have now contacted D&G to raise a complaint. It is very unprofessional to not even get an acknowledgement of my repair, even if they contacted me and said we cannot get anyone out until next week that would have been OK, but looking at previous reviews they appear to be prolific cancellers
Contracted to domestic and general. Complained and had no choice. NO CHOICE, TRUST ME I HAVE GOT A CHOICE. I chose to cancel all my accounts (9) on the experience of equinox. D&G you just lost 9 policies on the basis that you had no one else to fix my TV. No wonders they treat your customers like something we stepped in.
If you read this review most probably you have been affected to by this disgusting company. I would’ve avoided but unfortunately is not in my control as this is the one working with Domestic and General.My LG tv is due to be fixed by this company After calling nearly everyday and they have not been capable to give me not even an update regarding the eta suddenly the part arrived and repair was scheduled for today. Called last week to make sure everything alright as I need to take a day off from work to wait for the engineer to come and do the work…i have been assured that everything is fine and they will add a note in the system that is very important not to reschedule! Obviously last night got a text stating that because of “unforeseen “ circumstances they cancelled my appointment and rescheduled for Monday. So now i am home unpaid and again Monday I need to take another day of because of this disgusting behaviour. Hopefully in the future Domestic and General will lose more customers and get rid of this company. Paid 4 years for the premium and 2 days of from work and I could nearly get a new TV. Don’t use this company if you have the possibility
What's an absolute shambles from equinox I sent my Vax vacuum cleaner away 14 days ago to get repaired for electrical fault I received it back today and now it is completely snapped in half and there is a part of the Hoover which hasn't even been refitted but yet it has been placed in the box broken may I add I don't know who actually clarifies that these repairs have been fixed Stevie wonder could have even seen that this hoover is not fixed the packaging came completely damaged and it wasn't even packaged properly all that was in the package to protect it from Nocks and bangs was a little bit of polystyrene and some air filled plastic wrapping poor company please do not use
Absolutely terrible had a problem with my to switching itself off all the time they sent a engineer out who said it was a main board issue and said they would have to order one next day had a message saying job cancelled so I contacted themselves and was told it was the power supply in my house so it wasn’t covered so I had that checked by an electrician who said there was nothing wrong with supply I contacted d&g and asked for a second opinion so another company phoned me up and asked to describe the problem so I told them the issue and straight away said that it was a main board problem and that the part was unavailable so they contacted d&g and I ended up having a replacement tv but equinox waste of time would never deal with them again d&g need to dump these clowns
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