Review Time
All I can say is wow. Car was supposed to have been collected from my home last Tuesday.....still sat here. No communication from Preston branch except when I called to see what was going on. Told car now belongs to Liverpool branch and nothing to do with their branch. Bloke wasn't bothered, no help. When asked why didn't someone contact me, told not their problem and contact other branch. Wouldn't Ming but this through mobility
When picking up my rental car, I was repeatedly pressured to accept additional options, even though I was already fully insured through Sunny Cars, their partner company. Despite my clear refusal, I was still charged an additional €437.80 for an unnecessary extra insurance = one extra car. Customer service (which did respond in a timely manner, so that was great) refuses to take responsibility and shows no sign of improving this process among its staff. This is outright deception and damages trust in Europcar. Sorry but not recommended!
I am very disappointed with Europcar and as being a regular customer. I booked a Mercedes A class Automatic for 3 weeks and was given an Audi Q5 what i thought was amazing and at no time was i told i would have to pay double for this. I signed the document thinking this was my original rental cost for the A class. Unfortunately i had to return the Q5 as had a slow puncture from the start and was given an Audi Q2 what was tiny but all they had. I returned this car after the rental and got another bill taken out from my account what doubled my cost. I questioned this to be told i had been given an upgrade and this was the cost !!! I never got offered this and would never have approved, I was simply told the Q5 was your car. i never approved this ? I told their Customer Service i had been given a Audi Q2, they told me this was an upgrade from a Mercedes A Class !! are you kidding me !! on your website an Audi A3 is cheaper than an A Class Mercedes, i felt their customer services just brushed me off !!
What a waste of time had to get replacement car on my mobility scheme got no returned call off them was on phone to them for over 5 hours was then informed that replacement vehicle would be delivered at 1800 hoursMade arrangements to go out then got message that car would be delivered within 30 minutes This after being tolded that vehicle would be delivered at 12.00 1300 and then 1400 then 1800 hoursCar came and when looked at it I noticed that the near side wheel arch was dented and the near side door the same I showed this to representive and he stated he never noticed them so photos where taken and paper work altered to suit when we opened the near side door the noise it was making was deafening Contact euro car again and was told should never have being sent out for use and would get Coventry office to get replacement car sent over it’s now 16.05 hours and still no phone call of euro car .Mobility operations have contacted them by email and again no response
Mercedes-Benz in Loughton Hire me a car from Europcar which I wish they did not,I fill car up on return to dealers, where no check car in. Luckily I took photo of full tank when I dropped off car, 2 weeks later I received email invoice for £21.00 for patrol. This is a rip off. I have open case with photo attached. Let's see what happens now.Case number #21872592
Absolutely useless. The car hire process was OK, the car was fine, but we had to return a day early and to the same depot, not a different one as originally planned. They issued a receipt showing me paying only the services I'd used, but only issued a partial refund for the rest from my prepayment. I understood the reaon for the partial refund, but after days of emails to customer services and calls to their centre in Morocco, they still refuse to give me a receipt for what I've actually paid so that I can claim it back from my employers. I'm fobbed off every time. Absolutely disastrous customer services. Don't touch with a bargepole.
I'm a very regular customer. Just rented a 2024 van for 3 days. No one explained any of the safety features.Steering started to pull and I had no idea why. I was on the M3. I pulled on to the hard shoulder. After 4pm getting dark. I tried repeatedly to get someone at Europcar (as seen in my phone log) but one number only changes tires. The other number put me in a queue. Gary Smith, the CEO did not seem to realise that HIS COMPANY FAILED TO ASSIST ME, A FEMALE NOW STUCK IN A VERY DANGEROUS POSITION. Had someone from Europcar answered my calls and told me about steering assist, I would not have panicked. I finally got to my destination at 9 pm.The location offered me 3 days use. Someone named Irene who investigated and decided not to show any goodwill to a regular customer who is also a Privilege club member decided to renege on this offer.I'm going to complain to the Ombudsman. This Irene has no idea how her denial and refusal will impact business.EUROPCAR FAILED IN ITS DUTY OF CARE BY LEAVING A 63 YEAR OLD FEMALE STUCK ON THE M3 HARD SHOULDER IN THE DARK BECAUSE I DIDN'T RECOGNISE THE STEERING ASSIST ICON, NO HAND BOOK AND COULD NOT GET HELP FROM EUROPCAR.I'm now going to cancel my reservation from Dec 19 to Dec 22 and go to Enterprise.I called 999. They told me to call AA.In response to the reply from Europcar.I sent all info to the CEO office. Someone named Irene replied. She made excuses. She missed the point that there was no one from Europcar answering my calls, despite my calling the 800 helpline.I'm filing a complaint with Financial Ombudsman and another agencyYour link in your reply cannot be clicked on.
OK so imagine how I felt when I went to the Penzance office hoping to pick up my car, only to find a note in the window saying that the office had been closed a week before and I had not been informed. We had to get a train and a taxi to their Truro office, where no one apologized and they had no record on their system of my reservation, despite me having at least 3 profiles on there from previous hiring. So in the end they refunded me the just over 17 quid for the train and taxi and refused to give us anything for the anxiety and stress. In addition I now know that the Penzance office staff have been laid off, just before christmas, how horrible, I will never use them again on principle.
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