Review Time
Ismail was incredibly helpful and made our car rental process smooth and easy. He explained everything clearly, answered all our questions, and helped us choose the perfect car. Great experience overall! Europcar heathrow should be happy to have him! Ismail was incredibly helpful and made our car rental process smooth and easy. He explained everything clearly, answered all our questions, and helped us choose the perfect car. Great experience overall! Europcar heathrow should be happy to have him!
Booked online and got confirmation for car, planned all the trip and Europcar surprised by informing there is no car available until 4 pm... They informed its online and they cannot do anything and its out of their hand... other rentals had live tracking of their car and informed that they are fully booked... Europcar should also have live tracking and stop taking fake booking.
Myself and my partner booked a van online for the weekend. My partner has an international license, and is a citizen of the UK. Prior to our booking, my partner spoke to the customer services team on numerous occasions to ensure that the license would be accepted. Each time, we were told that we would have no problem, and the licence would be accepted. To our surprise, upon collection, the license was not accepted and we therefore were unable to hire the van. The lady who assisted us was very understanding and polite and offered a refund. The lack of communication within the company is an absolute disgrace. The customer service agents require some serious training on rules and regulations. I WOULD NOT recommend hiring from them.
I rented a car from Europcar Bath on the weekend of September 7th, 2024. I was talked into taking an electric car, which was not what I had booked. 8 times out of 10 the car would not go into "Drive or Reverse", so I could not go anywhere. I contacted the breakdown service recommended by Europcar but he could not fix the problem either. When I contacted head office on Saturday evening, I was told that they could not provide a replacement till Monday morning, which was when the car was due for return. When I requested a refund I was told that there was nothing wrong with the car!
Booked online on a Thursday evening. Because it was the end of the day I called Europcar too to check that they'd have my vehicle (a van)ready to collect first thing from their Bermondsay branch... yes they said, that's no problem and their system allowed me to book and of course take my money. Next morning I get a taxi and go there at 8.00am and they have no van and very little apology. I ask if another nearby branch might have a van and they say maybe, why don't you go and see. I ask if they could call ahead for me and they said no. I desperately needed the van as am clearing my deceased parent's house and this absolutely ruined all the complicated plans I had. And of course they still have my money which may take 30 days to refund!! Rude and unreliable, avoid avoid avoid.
RENTERS BEWARE!!!!!! Rented a car from Edinburgh airport, dropped off at Glasgow airport. They are refusing to hand back the deposit saying that a parcel shelf is missing. It was NEVER there to begin with and we didn't even know it was meant to have one.There is a hidden compartment in the boot where the parcel shelf is meant to be stored if not in use. It is an unknown car to us being foreigners and we are not to know that this car was meant to have a parcel shelf. Before renting...TAKE PHOTOS OF EVERYTHING!!!!! INSIDE AND OUT, EVERY PANEL, WHEEL AND INTERIOR. They will try and sting you for anything they can and are not interested in talking with the original hire place to resolve the issue. Tried to say we scuffed a wheel, luckily we had photos as proof that it was marked already. Marked us down as "refused to sign" before even giving us a chance to ring the original hire destination to try and work it out. Would not deal with Europcar again and I'm hoping Thrifty car rental in Dublin is a lot better to deal with.
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