Review Time
This is the second time we have used Europcar, hiring from Cork Airport (ROI) and on recommendation from friends and family. We had no issues in 2023 and the process was hassle free which is why we chose to use their services again this year (2024). . Unfortunately the car developed a problem so we contacted Europcar for assistance and on their advise returned the car back to Cork Airport. We expalined the problem we had encountered and a replacement car with documentation was organised inside 20 minutes without any hassle . I'm really surprised at the past negative reviews but my experience with Europcar's staff at Cork Airport is very positive and am confident to recommend .
Europcar were really dissapointing. Numerous random charges added on and no customer service. 7 days and still waiting. Staff on the phone don't know what has happened either. First car needed oil and the second was dreadful on fuel, very noisy and generally a very bad car for 5 days of driving in and 1500 miles to cover. Disappointed and not what I reserved.
Pretty poor experience and would not use again. Booked through main reservations to pick up a car from Chelmsford. Then received call from Chelmsford to say they don't have that car or comparable so only option is to pay to upgrade, all their cars are at Stansted apparently. Cancel booking and rebook car to collect at Stansted. Arrive at Stansted the next day and they don't have the car we booked, again try to get us to upgrade then give us a 'comparable' vehicle. Were told if we were passing could see about swapping over to what we actually booked, asked for direct number so I could phone ahead to save a wasted journey - number I was given was the main switchboard and when you try the option for branches it is just a continuous message - frustrating! Then when I had to extend the drop off time by a few hours I was charged a full days hire. We ended up switching to Hertz, booked a car with them online and then turned up and received the car we had booked. edited following reply from europcar. I have already spent time on the phone to customer services and don't wish to waste more time. Also - check you bank statement carefully - we have been overcharged a days hire so are having to spend time trying to get that back!
Booked and paid for a rental van online, turned up to collect the van and was told I can’t have one. No reason given. Not only did I have to find a van at last minute I have to wait up to 28 days for a refund.No issues hiring from any other rental companies
A bunch of greedy short people @Glasgow airport branch. Beware of their tricks when signing the contract, they change the conditions, add additional services without your consent, tinker with the documents, hide the conditions when signing etc. For your safety, choose another rental company.
I am disabled and this company provided a curtesy car when mine was damaged, my car was repaired and returned on the Friday, I contacted them to collect their car and was told by 1pm on the Friday , I then received a text at 1.50pm saying it would be between 2pm and 4pm on the Friday, at 4.40pm no one had shown up, I contacted them ands was told to ring the local branch after holding on for 20 mins no one answered so I called the main number back, they then put me on hold saying they were contacting the local branch, 25 minutes later I was just left on hold, so I phoned a 3rd time, and tried to explain again and the man just kept speaking over me so I asked if I could explain , and he said are you finished now, I cant do anything I'm a call centre in Morocco, so I asked for a UK number, which on calling they said they would escalate it and someone would call, that afternoon or first thing Saturday, at 9pm I received a text saying they were sorry they couldn't pick the car up and would call as soon as it opened, I cancelled a chest CT scan at 5.30pm on the Friday as they never turned up, also an optician on the Saturday as I had no idea when they would show, on Monday morning ad 7.25am I had a text saying they would pick the car up between 2pm and 4pm, then at 9.25am while I was at an appointment I got a call saying they would be there in 15 minutes, I explained I was at an appointment and they were very abrupt and I told them about the text earlier in the morning to which he had no knowledge of, and I am still waiting for it to be rearranged and picked up, they also supplied the car with between half a tank and three quarters of a tank which I took a pic of, and told me it was full, I have returned it with three quarters of a tank and cancelled my card as they said I would pay premium for a full tank when I said it wasn't full and I had proof, I have also C-PTSD and this was extremely distressful , over two and a half hours on the phone to rude staff , who treat disabled and people with mental health issues dismally , disgusting company.
Utterly useless. Booked a van to move our daughter to university. The van we booked was done so as we knew there was a 2.3m height restriction in the NCP. There was an issue with the booked van, so they decided to get us a high top 3m van with a long wheel base !!!! No good, left us high and dry the night before packing with zero chance of an alternative solution. It is like booking with a knock off company when you go on your holidays. Needless to say I will never use these cowboys ever again if I need to rent anything.
Tyre dont keep pressure have had the vehicle 2 days and both days have had to put air in the tryes. The coolant sensor is faulty as takes a significant amount of time to go off up to 40 mins should only be a couple either that or they put the wrong coolant in it. The speedometer is fluctuating when engine is idoling means thwre could be a fualt with thw wiring and it may need earth again or therebis interference with the signals being sent. Currently over 4 hrs and no one is helping the branch dont care and the call centre staff think its funny have now copied the directors and the ECRCS into an email. Who have all niw been made awate of thw faults that they refuse to enchange the car i wont be liable if anyrhing goes wrong you chosen to ignore the customer To be told vehicle is come from one branch that is 4.3 miles away for it to actually come from another that is 13 miles to then be charged extra miles
If I could give them ZERO stars, I would. We booked a car online (medium sized) via Booking.comWhen we arrived (jet lagged & exhausted after the long flight from Australia), the guy said that the car we had booked wouldn't serve our purposes as we were doing a lot of driving. As per another review, you're a target because you're tired and you just want to get a car and get going.Long story short: we ended being "upgraded" (supposedly at some discounted cost), but out of pocket an extra GBP1400!! In hindsight, my husband made the observation that when we were talking to the guy about our booking, he had 3 sets of keys in front of him. We figure (in hindsight), that one set was the car we actually booked, the second was a slight upgrade and the third was the set for suckers like us. And, like another reviewer, the upsell about insurance: no, what we had paid for online was not of any use, blah, blah. Then, when we finally get out to the car and ask for some help with how it all operates , they send out some young guy who knew little more than us. We got absolutely NO help working out how to get the GPS to work - when you put in an intended address, after a minute the screen would disappear and the message would come up, something along the lines of "You need to pay a subscription". What??? After a week of using our own data on our 'phones due to this limitation (and stopping in at two more car hire offices to try and get help with it, without success), we discovered if we went through another field/screen, the map displayed would actually stay live and not disappear. Fancy having to work that out for yourself, and having the frustration of that limitation for a week, when the company can't help you. (No car manual in the car).Also, like other reviewers, I WISH I HAD READ THESE REVIEWS BEFORE BOOKING!! Additionally, in talking to a friend, she had the same type of pressure to upgrade (although she stuck to her guns) with this company in NEW ZEALAND. This must be part of their policy and company training!! Maybe they get commission if they upsell?Would NEVER rent through them again.
Note: Europcar is writing fake five-star reviews to offset all of the negative reviews it is receiving.My experience...Save yourself the time and stress: take the rental you plan to give to Europcar, set aside around £20, douse the rest in gasoline, and set it alight. Use the £20 for public transport instead.I was foolish enough to rent a vehicle from them. I now realise this is not a reputable company but rather a rolling scam—a front for financial abuse masked as fair policy. Whatever you pay in advance, regardless of the booking mediator you use, rest assured, it won’t be the final price. The car you want won’t be available, the cover you obtain through a booking mediator will be ignored, and you’ll be charged for additional coverage (even if you insist you’re already covered).Effectively, here’s what will happen: you’ll arrive to collect the car you booked. Europcar won’t have it. They’ll offer you a shed on wheels and claim it’s similar to what you reserved. It won’t be. They will then offer an upgrade at an exorbitant rate, trapping you because you need a car to make your holiday work. Then, they’ll place a temporary hold on your card, and for weeks after returning the car, they’ll bombard you with invoices for additional costs at inflated prices.Europcar is about as transparent as sandblasted glass covered in treacle.
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