Review Time
The Evri man arrived with my parcel and told me he could not give it to me as his scanner wasn't working! He said it would be delivered the next day. I told him it should not have come to my address anyway but to the parcel shop I had nominated. since then and numerous contacts with Evri I still do not have my parcel!! Now I have contacted E Bay and hopefully I will eventually either receive my parcel or get my money back
Evri are without doubt the most incompetent courier service in the UK ! I ordered a small antique miniature from Ebay at the cost of £180. When the tracking didn't update for over a week I queried this with the seller. I then reported it to Evri online. They promised delivery that day...never appeared. Promised to look into it the following day. Nothing happened. Contacted their CEO and others hoping for a more positive response. How naive was I ? Instead I got a reply from Evri stating they cannot trace nor track my order and it must be lost in their system. Although they offered the standard apology they took absolutely NO RESPONSIBILITY for loosing my order. Have heard nothing since. They had the nerve to suggest I may be able to get a refund from the seller when they Evri have admitted LIABILITY. Evri lost my £180 order not the seller!They are absolutely atrocious as are their upper management. AVOID AT ALL COSTS !
An update from my previous one star review I posted only yesterday. Always a computer generated reply on trustpilot from evri - there's no human involvement whatsoever. I had an email today, 21st May, saying we're ever so sorry blah blah blah and my parcel would be delivered today. That never happened. I have another parcel being delivered to my business address, and guess what? That's scheduled to arrive between 7pm and 9pm !! I have said to myself I will never buy from anyone again on ebay or the likes if they use evri. It's going to be delivered by Royal Mail or not at all. We used to get daytime deliveries between 11am and 1pm until last week. Well why now are we getting just evening deliveries?
I've waited all day for a parcel to be informed by Evri, belatedly after 4pm they're not coming.I cancelled my day to be in.I don't know when it's coming.It's a large package so I do need to be in.Utterly atrocious, they have no respect for people who have to make arrangements to stay in.I don't know why companies employ them?I won't use a company for purchases if I know they use Evri.Evri, only ask for reviews if they know they've done a good job otherwise they don't.So dishonest.
An update from my previous one star review I posted only yesterday. Always a computer generated reply on trustpilot from evri - there's no human involvement whatsoever. I had an email today, 21st May, saying we're ever so sorry blah blah blah and my parcel would be delivered today. That never happened. I have another parcel being delivered to my business address, and guess what? That's scheduled to arrive between 7pm and 9pm !! I have said to myself I will never buy from anyone again on ebay or the likes if they use evri. It's going to be delivered by Royal Mail or not at all. We used to get daytime deliveries between 11am and 1pm until last week. Well why now are we getting just evening deliveries?
I've waited all day for a parcel to be informed by Evri, belatedly after 4pm they're not coming.I cancelled my day to be in.I don't know when it's coming.It's a large package so I do need to be in.Utterly atrocious, they have no respect for people who have to make arrangements to stay in.I don't know why companies employ them?I won't use a company for purchases if I know they use Evri.Evri, only ask for reviews if they know they've done a good job otherwise they don't.So dishonest.
6 parcels lost, 12 sets of lies. Temu parcels, Amazon parcels doesn't matter. Incompetence, arrogance, standard messages and a general couldn't care less attitude. So called branch managers who do not follow up complaints.Companies using Evri should display this prominently. Then I would certainly not use them.
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