fasoni.uk

1.3
1.3 Based on 108 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

108 Reviews

5 Star
8%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
89%

Filtered Reviews

Filter Reviews

Review Time

Caroline Maston
Stay clear!!!

I would seriously say, stay away from this company. They reply to none of your emails and completely ignore your request to return items. Absolutely shocking!!!

1
Date of experience: Nov 10, 2025
Mr Hull
Don't use this company.

Don't use this company.Quality of the shirt was poor for the price. Tried to return using their email system. Emma who replies is clearly AI, and just asking me to sent video of the issue. The issue is I just didn't like itm or how it fits. No way to contact them really and no chance of a refund.

1
Date of experience: Nov 10, 2025
Diane pinson
Would give absolutely no stars if I was…

Would give absolutely no stars if I was able to.I really wish I’d read trust pilot reviews before I ordered.I purchased from this website as they offered a full refund if you wanted to return the items,Items arrived far too late and of awful quality (not like what was shown on their website) but when I have repeatedly asked for a return form and return address they just want to offer a credit of 15% towards future purchases I would NEVER purchase from them again (I have contacted them at least 6 times over the last week asking for a return form but still haven’t received one) they just want to avoid paying you your money back My advice to anyone thinking of purchasing from them is DO NOT PURCHASE FROM THIS WEBSITE

1
Date of experience: Nov 09, 2025
Sylvia O'Brien
Wrong item sent, no joy with customer services.

The item I was sent in no way resembles the one I ordered. I ordered an "elegant fur-trimmed hat" and received a (too small) knitted hat. When I contacted their customer services department, they assured me that they had sent the correct item. Ignore what they say on their website. Customer satisfaction is not their priority. I'm attempting to get a refund.

1
Date of experience: Nov 09, 2025
Evie Clark
Do not bother with this company.

Absolutely rubbish. Do not order. Bought some shoes that did not fit. The size was completely inaccurate. I have been contacting the for over a week trying to get a refund form but they keep just skirting around the issue. Scammers!!

1
Date of experience: Nov 09, 2025
Heather Locke
PLEASE,PLEASE,PLEASE

PLEASE,PLEASE,PLEASE, DO NOT WASTE YOUR MONEY AND GET SCAMMED BY THIS COMPANY. I ORDERED 3 items in XL, couldn’t even get them anywhere near to fit my body. Fasoni state they are cashmere, it’s proven not, also no labels, for sizing, washing instructions, or fabric content. The only size label on the outside of the cheap cellophane bag said XL in red. My carer tried them on, they just about fitted, she’s a u.k 6 or 8, small or x small. They keep offering increasing discounts to order more from them, which is ridiculous, why would I want more of the same rubbish, that is not fit to wash the floor with.

1
Date of experience: Nov 08, 2025
Toby Vern
I urge everyone not to deal in th UK…

I urge everyone, Do not deal with this company they send out snide cheap tacky goods. I asked for return address as goods were 3 weeks late.I asked to return and keep getting the run around same emails 5 times over sent saying buy more tatt with 35 percent off. BEWARE it cost me money its a scam from a china man. Hongyi YE.DONT BUY FROM FASONI PERIOD!!!!

1
Date of experience: Nov 08, 2025
Richard Nolan
I am waiting after 3 weeks to hear if…

I am waiting after 3 weeks to hear if they are sending a jumper ( cashmere if I am lucky going by other experience). At the moment would not use this company.

1
Date of experience: Nov 08, 2025
Aidan Browne
Terrible.

Terrible.Product was too small & of very cheap quality.After 7 emails, all customer service were bothered about was a picture of myself in the garment. Not accepting it was too small without a picture, very strange. If you want a refund, you have to post back at your extortionate cost.Never write reviews but please avoid. The mass of negative reviews speak for themselves.

1
Date of experience: Nov 07, 2025
Mette Hansen
I love when something so simple turns…

I love when something so simple turns out this good. The cotton is breathable, it sits nicely on the body, and the pockets actually fit a phone. It’s the Ivy one, if anyone’s wondering.

5
Date of experience: Nov 07, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More