Review Time
Feenstra staffs (the person who contacted us for the price offering; the advisor; the customer service; and also the technicians who came to do the installation works) worked very professional; helpful; friendly and efficient. I am so satisfied with the service, the process, the price and the quality of the work. I have compared with 3 other installation companies, and I would say Feenstra is very recommended !
If you want a reliable company with good customer service and communication then I would recommend that you stay well away from Feenstra. In Dec we contacted Feenstra to provide a quotation on fitting a new boiler. A mechanic arrived and carried out an assessment. Although extremely overpriced, we arranged a date for the work to be carried out on the 7 Jan 20. In the morning of the 7 Jan I received a phone call from Feenstra stating that there mechanic had called in sick. ( They only have one mechanic?) I arranged another day off work and another appointment on the 14 Jan. The workmen were supposed to turn up at 0830. They turned up at 0730. After a quick assessment they told me that they could not carry out the work because of an issue with our chimney. They then told me that they would contact their manager who would call me back later that that morning. After waiting 3 Hours, no call back was given. I then called their head office to find out what was going on. I was assured that someone would call me within the hour. Despite giving them my details and a mobile number to call, no call was received. After another two hours, still no response. By this point, enough was enough. I phoned the head office and instructed them to cancel the Job. I will now have to find another company to carry out the work.
Very stupid guys, you make an appointment and they never show up, the next day they say someone came and didn’t find u and they called u and u didn’t pick, when in reality no body called no mechanic came I can’t imagine in 2020 we still have stupid companies like these 😡 I’m so disgusted with this.Lie lie and lie and do no work then wait for pay day, I can imagine the level of integrity their managers have to cover up these liars. Disgusting!
1 star is too much for Feenstra. It took us almost a week before an appointment can be made for our leaking cv ketel. The guy finally came spending 10 min with no intention to help us fix the problem. The only thing he did was to switch off hot water?! So after he left, it's even worse!! we have a leaking ketel and without hot water!!What kind of service is this??? I would suggest avoid Feenstra.
They have sent an invoice with appointment that apparently I had missed but I had never arranged it or had been sent a notice they were coming. Last time they serviced my CV kettle it broke down afterwards and had to pay for the new parts. Fishy business going on here.
Sneaky Liars that try to get you sign an agreement and never deliver on their promises. I strongly warn everyone to go with them. Having the opportunity to warn the public through social media I hope to contribute that this company gets what they deserve. They are bunch of rude a...-holes that’s what they are
I have a terrible experience with Feenstra. Their technician came for maintenance. He broke the correctly functioning CV-ketel, left me 1 day without warm water and heating and then charged me for their mistake. The communication was also very bad. Go for another company if you can.
The only company that agreed to replace my broken solar inverter for a new one, without having to order the entire solar panel installation. The new one works fine for a long and the installation looks trustful, it's done better than one we had before.Another time we made an appointment because of a CV leakage, it was checked and advised quite soon.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
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