Review Time
12 years contract, euro 49 per month paid for 12 years( Contract was passed on to me from my last owner). Feenstra send maintenance engineers ONCE in 2 years. If you call them for any reason to book maintenance, they ask euro 50 to book appointment and there after euro 70 per hour for engineer. This is despite the fact we pay 49/ month. Every thing look ok, until we hit our first problem, exactly as soon as 12 years contract completed. I asked them if i can close the relation with them now, as my 12 years completed. I was told, if i want to close, i will have to pay 200/ for CV ketel- if i have to keep it or they will come and collect. Or else keep paying reduced price of 20/ per-month. And if you want engineer to visit us, pay above price (50+70xhrs) .. SO they strangle you from all the possible directions to squeezes you as much as they can. Its the worst contract or service i ever heard of. You get nothing for paying such high price for such a long period 12 yrs. And they dont seem to have any care for their customers who paid them for so many years. One more thing if you forgot to book the scheduled appointment once in 2 years they don't care either for them its BAU.
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
