Review Time
Avoid Feenstra at all costs! They charged me €75 for a so-called boiler inspection that lasted 3 minutes and involved nothing but a glance at the exhaust pipe, ended in rejecting my boiler. No proper checks, no solutions, just an excuse to bill me for a service they didn’t deliver. This is nothing short of a scam. Absolutely disgraceful customer service.
I had Omid from Feenstra come by to maintain our heating boiler, and I couldn’t be happier with the service. He was punctual, professional, and took the time to explain everything he was doing. Omid’s attention to detail and expertise made me feel confident that our system is in great hands. He went above and beyond to ensure everything was running smoothly before leaving. I highly recommend Feenstra for their excellent service, and a special thank you to Omid for his outstanding work!
Applied for a contract on feenstra website. They scheduled appointment for checking a boiler in 2 months. I patiently waited this term. But 2 hours before appointment time they cancelled appointment. In email and by phone they told me 2 different reasons why they cancel appointment. It is not exactable to cancel appointments in so short notice, very unprofessional!!!!
Missed knowledge of the local laws and rules.The company refused to accept the maintenance contract because they stated that the smoke exhaust cannot be positioned at the side of a "corner house" but only on the roof... I asked them to provide me the law that stabilizes that in Holland. They provided me with a link from:rijksoverheid - bouwbesluit - Art. 3-33I translated and understood the laws and rules on the matter but nowhere is written that my combiketel wasn't installed by the law: the smoke exhaust must be positioned far enough from other houses. And that is just my case. The law finally cares that nothing may be an obstacle to the normal operation of the boiler and its smoke exhaust. At the side of my house there are only threes and plants: nothing may really create an6 kind of obstacle for the normal operation of the boiler.Furthermore on that side, where the smoke exhaust was positioned, there are no windows and no balconies.Finally the chance that both those who live in my house and the neighbors can breath dangerous gas is zero because both the boiler and the smoke exhaust were correctly installed by following the current laws and regulations.THEY EVEN TOOK 65 EURO FOR THE CHECK AND THAT IS EVEN ABSURD SINCE THEIR MISSED KNOWLEDGE ON THE MATTER.A few weeks later a new technician came home, did the check, did the maintenence operations, and finally released a certificate. Why did another technician perform the maintenance and issue a certificate while Feenstra said that the boiler wasn't correctly installed and a maintenance operation couldn't be brought ahead?Finally, they canceled the payment, nevertheless it's not clear whether they accepted their responsibility or not. Finally I change the rate to 4 stars.New updated evolutions of the case:Feenstra is still asking me this money and they replied back that this is another issue...I won't change the rate anymore because they tried to cheat on their final decision.
STAY AWAY. They are a ghost company, focusing on scam-like services with no value. Good marketing and flyers, promises on the papers but nothing in the end, just a lot of money for nothing paid for the services you could never use.More importantly, for Expats like me, you can consider them as real scammers. They are only reachable by phone calls, and their call-centre doesn't speak English even a bit. They can't even find your postal code in English. Because of all that, I asked to cancel the subscription by phone and web, but they are still trying to charge money to my card and sending un-paid invoice notifications. Classical scam schemes...
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Feenstra voorziet u van techniek die bij u past. Vervolgens kunt u erop rekenen dat die techniek goed blijft functioneren, dankzij regelmatig en betrouwbaar onderhoud. Als het er écht op aankomt, bij een storing of reparatie, is het goed om te weten dat u Feenstra overal in Nederland kunt vinden. Ook bij u in de buurt. Daardoor zijn we snel ter plaatse om u uit de problemen te helpen.See more
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