Review Time
Initially, the bus we booked was cancelled and we were forced to rebook onto a bus departing 4 hours later. We then booked and paid extra for pre allocated seats for a group of 6. (Months in advance btw).When we arrived, there was no space for our bags. The driver had to manhandle them to force them into the cargo area. Upon stepping onto the bus, we found a group with young children sitting in our seats (seats with a table).The driver did not care and just shrugged.It was then our responsibility to ask them to move to their assigned seats (their ticket showed them sitting a row back). This was met with resistance from those passengers. The departure was then delayed while we waited for those passengers to pack up and move. The bus then departed while people were still moving and reorganising themselves onboard. This was an incredibly uncomfortable position to be put in. And made our whole group feel horrible.Absolutely horrendous organisation and customer service from Flixbus.
The buses themselves are great, the network of routes across Europe is extensive, and prices are usually reasonable. Unfortunately flixbus is let down by its staff and quite possibly the worst customer service culture of any company in the travel sector. On my last trip I approached the bus driver to board and was told it wasn't his bus, and was sent elsewhere. The driver then fraudulently checked me in anyway. The station staff, equally poorly, directed me to the wrong platform and said it wasn't their responsibility to get it right! The result - I missed my bus. That's bad enough, but then when I contacted customer service to complain, the experience was 10 times worse. It couldn't be possible to be more inept and incompetent if they tried, deliberating misunderstanding and obfuscating the issue. I had a similar experience years before with flixbus customer service when I left my jacket on a bus and customer service steadfastly refused to offer any coherent solution to recover it. Extraordinarily bad, and clearly a service culture that views its customers as worthless. If all goes smoothly on your trip you won't notice this attitude, but when things go slightly awry do not expect any support whatsoever from Flixbus customer service.
I booked Flixbus 3 times in July (for journeys between London and Switzerland), and I am still angry and disappointed about my experiences connected with the last 2 and the poor responses from their Customer Services Department and management. During the first journey from London to Zurich our driver was a smoker and he made sure that we stopped every couple of hours, which enabled us to get off the bus to go to the toilet (a passenger on that bus said they could smell the Flixbus toilet from where they were sitting) and buy food and drink. On my return journey, the drivers refused my request to stop for a toilet break because they were already running an hour late. The passengers had no choice but to use the toilet on the bus! It didn't flush and became more disgusting as the journey progressed!Eventually a French family of 5, with quite young children, complained and they did stop for 3 toilets but no access to food or drink! By then I had been on that coach for 8 1/4 hours and I had run out of water and snacks!I flew to Geneva next time, because I couldn't bear the thought of another bad journey before I started that mini break. To save money, I booked a £69 return with Flixbus to London. It involved 2 transfers of buses, to ensure I would have 2 toilet breaks and opportunities to buy food and drink! As a lone female traveller, I thoroughly checked the details of the journey to ensure my safety.My invoice confirmed what I had seen on the Flixbus website (about the transfer in Lyon) that I would be dropped off in Lyon Bus Station, just after midnight, for a 1 1/2 hours stop. I was happy that I would be safe there and have access to a toilet. The next piece of information I received (after paying) contradicted both of the previous pieces of information! I would actually be dropped off in a street in Lyon! My family and friends agreed that that wouldn't be safe for me, so I changed my return ticket. I have since taken up the cancellation charges with Flixbus' Customer Services Department and management, but they said that I made the change 'voluntarily' and they refused to refund my additional costs! I arrived early to catch the Flixbus home and was able to quickly check all the destinations of the buses, as Geneva bus station is not very big. As the bus was not there I sat opposite the entranceway to watch all buses arriving. By the time it was 20 minutes overdue, and I hadn't received an update from Flixbus, I checked with the office at the bus station. A member of staff left the office to check for me. I was shocked to be told, upon his return, that the bus had already left! He said that 5-7 people each week say that they arrive early, but miss that particular bus! I was told that I would need to buy a new ticket. That wasn't an option as the next Flixbus would be the one which would drop me off in a street in Lyon after midnight! I have since explained the situation to Flixbus, including what the member of staff had said about multiple missed buses each week, and they are adamant that the bus didn't leave early and wouldn't refund me. I will never use Flixbus again.
My post under was removed from google so resposted this service is a big fat scam stop using it ready all the reviews there reply is the same in everyones they dont care or done ready just copy and paste biggest scammer ive met More then likly you will copy and paste your response like all your othe replies to complains and also not ever got back to me on my email. Scum bags
This Bus Company is unreliable..It cancelled our booking by 1.5hrs on a daytime from Biaritz to San Sebastian. Ruined our day since we had limited time to visit this City.Refund denied..It cannot be relied upon to get you back to your original destination. No explanation given..I would not recommend this company.
I took outbound and inbound trips London Victoria - Amsterdam Sloterdijk, Route N814, on Tue 22 and Wed 23 July, which coincidentally (but it is relevant) were on the same coach, 42F4 (Polish licence plate OP 5902 T). There were already inconveniences on the outbound leg as there was no power to the power points in my seating row, and there was no working internet on the coach, a major inconvenience. But this was as nothing compared to the return leg, which had major problems exacerbated by a crew whose attitude and lack of professional standards were wholly unacceptable. First, of course, there was again the power issue (though I was in a different row this time!) and still no internet. But then the crew did NOT check or scan passports or ID cards on boarding, something that may have prevented the later issue I will detail. We left Sloterdijk 24' late. Much time was wasted on extended breaks en route to Calais so that by the time we reached Antwerp we were running 31' late, Bruges 35' and Calais 40' late. Had the basic checks been taken at Amsterdam and had we arrived at Calais on time, the next problem would not have turned into the crisis it became, because we would have had time in hand. A passenger was detained at the UK Border control in Calais and after a certain period of time had elapsed with no active updates from the drivers to the passengers, we were told not to worry, we'd still make it for the 02:30 DFDS ferry. The coach SHOULD therefore have proceeded to the embarkation point so that IF that passenger was released in time, they could rejoin the coach – but if not, Coach N814 could still make the ferry. In any event, there were many other later Flixbuses after ours that could have taken that passenger if they were released later on… It was not until much later – after the 02:30 ferry had sailed – that the driver admitted we'd missed it and he had no idea when the next ferry was. When we moved from the Border Control to the embarkation point, we were then told we'd been rescheduled onto "the next ferry", the DFDS at 06:05. But this was not true, it was not the next Dover ferry – there were ferries at 03:45 (Irish) and 04:30 (P&O), both with available space, that we could have taken, but our driver seemed unwilling or unable to actively pursue this possibility. (It would not be the case that Flixbus is only using DFDS ferries, because on the outbound leg, we sailed with P&O.) Consequently, we sailed on the 06:05. On reaching Dover, the driver only arrived at the coach after all the passengers, then had a problem unlocking, adding to the tensions that were already running high. We disembarked at 07:00, 4 hours late, therefore hitting the peak rush-hour traffic in London and arriving at Victoria at 09:32 (scheduled time was 05:35), with NO apology from the crew. The driver took numerous wrong turns, ignored queue lane rules, went up dead ends and made U turns as we approached Victoria, adding to the delay and stress. I sought a full refund of the full inbound leg ticket and my missed scheduled onward train to my destination, but Flixbus refused any refund or any compensation. BE WARNED.
I would like to provide an update on a recent review. We have had to dispute with our credit card company after being let down by Flix. In the dispute response to Amex, Flix lied and said our tickets were scanned and we didn’t get on the bus. The evidence they attached was someone else’s card details and a ticket from Los Angeles to Las Vegas.. our trip was Washington DC to Philadelphia. A bit frightening that they have used another booking to try lie.
Negative experience from Flixbus from Warsaw to Lviv. At 9 pm they sent a message about canceling the morning bus, I changed to a later bus, which was already inconvenient. After encountered unpleasant behavior of one of the drivers, he was unfriendly and did not let me get off in the city center, although the opportunity was there and I am traveling without luggage. The station is not in the city center and the problem of Flixbus is that they do not think about the comfort of their passengers. A stop in the city center should be mandatory as well as polite treatment of passengers.
Horrible Experience – Left Stranded Overnight with No Real HelpI recently had a terrible experience with FlixBus.My bus broke down at 12:45 AM, and instead of providing real support, FlixBus left me and other passengers stranded for hours in the middle of the night. They eventually told us we could either:Wait for a morning bus or train (after being left out all night, without shelter or accommodation)Or find our own way homeAt that time, no other public transport was running, so I had no choice but to take an Uber from Heathrow to Birmingham at my own cost. After hours of chat with customer service, FlixBus only refunded the ticket but refused to cover the cab fare or offer any compensation for the overnight ordeal.This is not how a responsible company treats its passengers. Stranding people overnight and offering a solution for “tomorrow” is not acceptable—especially when people are far from home and it’s unsafe.I won’t be using FlixBus again, and I recommend others avoid them too.
This bus is the absolute worst! Do NOT RIDE A FLIX BUS if you care about your wellbeing and your health! I have rode various bus brands over the past 5 years and I must say that FLIX HAS BEEN THE ABSOLUTE WORST OF THE WORST! I live in Texas-where the extreme heat temperatures can rise up well past the 100 degree mark. I usually take the Red Coach bus, but I needed to get to Dallas a little later than usual so was obligated to take a later trip-forcing me to only have the option to ride Grayhound, or Flix. I chose Flix and it was the worst choice due to various reasons, such as:1. It is 96 degrees outside, the bus that Flix put me and about 30 other passengers on, has No air conditioning! 2. Apparently, the original bus has “broken down” and that forced 29 people to squeeze onto a 32 seater bus (keep in mind, there is no A/C)3. When I called the Customer Support phone number that they have listed on their website, I was given the complete runaround. The 1st time I called, the lady on the other end sounded drunk and confused. The 2nd time I called, I was basically just told they are still working on it and that I needed to “call them back again in 20 minutes.” Then the 3rd time I was rudely hung up on by a man that barely knew any English. This has been my overall trip experience when riding the Flix Bus today. I promise you, if you have any kind of issue while you’re onboard, you will be stuck dealing with it yourself. I am now coming up on the last hour on my trip right now, fortunately. I cannot wait to get off this bus and get inside somewhere there is A/C! Best of luck on all of your travels!
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
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