Review Time
I am deeply shocked and traumatized by the inhumane treatment I experienced on FlixBus Line 807 from Paris to Brussels.I had only a backpack and a little tote bag with some snacks and a bottle of water in it, so When I tried to board the bus, the driver ordered me to put my tote bag in the luggage hold. I calmly explained I have only some snacks and a bottle of water in this tote bag and that I have a medical condition and need to keep a snack and water with me in case my glucose drops or when I need to take my medicine.His response (the driver):“Either you do it and behave, or I won’t let you on the bus.”My friend then said:“It’s fine just leave it, I have a banana on me.”At that point, the other FlixBus staff member (the controller I guess) overheard and started acting very aggressively we got scared he’d get physical with us and started shouting in Arabic, demanding my friend dig out her banana from the bottom of her backpack and throw it away or put it in the tote back in the luggage hold as well,I repeated: “I’m sick, I need something with me in case I feel unwell.”His answer while shouting (the controller Arabic guy ) :“This isn’t an ambulance — then don’t take the bus.”This was more than unprofessional — it was abusive, humiliating, and discriminatory. I was mocked for having a health condition and threatened with being denied boarding, simply for needing access to a snack.FlixBus staff showed zero empathy, zero training, and zero decency.I will never use FlixBus again. What happened wasn’t just bad service — it was public humiliation and a complete disregard for medical safety.
I booked a return trip to London for myself and two children for November. I booked three seats together and Flixbus took my money and confirmed the seats. I received an email two months later stating that I’d been moved twelve rows away fro my children with no explanation, no contact number and no option to appeal.
I was disgusted by the state of the bus - it was filthy, and there were COCKROACHES crawling on the windows, my seat, the wall, and the floor. When we pointed this out, the driver’s response was to tell us to be quiet so we “wouldn’t make the other passengers panic.”This was my first and last trip with this company. The customer service was just as bad as the journey itself, and to make things worse, they refused to issue a refund because I “completed the trip.” What an absurd excuse!!!!!I’ll be reporting this to the proper authorities and will be sharing photos and videos as proof.
My kids (15 & 16) booked the bus this morning at Heathrow and were directed to their stop to wait. When the bus didn't come they asked again and were directed to a different stop and told they'd missed their bus. They waited for the next one and were told they were not allowed to board (company policy) even though there was space. They tried again with the next bus but same result. They were told they have to buy a new ticket if they want to travel. I called customer service who confirmed it is company policy and therefore no refund. First and last time trying Flixbus. They've gone on the train.
Terrible experience. My bus from Paris to Etretat was delayed for several hours until I was finally given the option to cancel and get a "refund", only to find out that I could only get a voucher for the first leg of the trip, loosing the money of the return one. A waste of time and money. Never again
I made a small booking error and rebooked within 2 hours. FlixBus charged me 53.70 SEK per ticket (2 tickets), refused to refund the difference to my card, and issued vouchers I can’t even use. I don’t live in Sweden and won’t travel again soon — the vouchers are worthless.FlixBus replied saying this was “according to their Terms and Conditions.” That’s exactly the problem. Hiding behind rigid policies while ignoring common sense and basic customer fairness is why I won’t use them again. They incur zero cost for a system-side change, yet they keep your money.💡 Use VyBuss or SJ Trains instead — better service, clearer policies, and actual human support.
First time trying this company rather than my usual coach operator which is National Express in the uk. Booked a ticket less than one hour before advertised time (no mention of delays). 20 minutes after scheduled arrival I get a message saying the coach is running over one hour late, therefore clearly known when I bought the ticket. Another Flixbus going to exact same destination arrives, won’t let us board despite how coach being almost empty and his next stop is my destination. Was going to airport so couldn’t just wait around indefinitely in the hope my coach arrives. They refuse refund as it’s not expected to be over 2 hours late !!…. I just obtained a refund via chargeback from my credit card. Don’t use this company if you need a reliable service, or an operator than can operate in the interest of their customers by letting them get on an empty coach going to same destination !!. This isn’t a company for me.
I asked the driver if the bus was going to Stratford, and he said yes but that I needed a ticket. When I asked the ticket lady to buy one, she looked at him and he shook his head “no”. She then told me the bus was late and couldn’t take me.However, the bus stayed at the stop for another three minutes and was half empty. There was no valid reason to refuse me boarding. I felt this treatment was completely unfair and discriminatory.
Booked 2 tickets from Verona Italy to Venice. The tickets clearly state pickup point is the train station (porta nuova) and they even email a link to the exact bus stop at the station, however we stood and waited and no bus arrived. After realizing wasnt coming we googled to find out from bad reviews that the actual bus stop was at a gas station 6 minutes away. This review was posted 2 months ago so they refuse to fix the problem. Missed the bus had had to book to train tickets. Spoke to their chat customer service and completely useless and said since some people made it on the bus they can only refund $15 euros
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Travel through Europe with FlixBus on one of our green buses. With over 100,000 daily connections to around 800 destinations in over 18 European countries you really can explore Europe! FlixBus is a long distance bus operator connecting cities and towns throughout Europe. A strong partner network and an innovative ticketing system have made FlixBus a leading long distance bus company, with a fast growing, extensive European route network. FlixBus offers an alternative to traveling by car, plane or train and guarantees each customer a reliable, comfortable and safe means of transport.
Customer satisfaction has the highest priority at FlixBus. We at FlixBus continually strive for the satisfaction of our customers. We appreciate all the feedback and positive reviews that our passengers have given and would be delighted to welcome you on board on one of our green buses again.See more
