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Never, i say never use this company. Due to the strikes in NL there were no trains and i had to book the only available option to get back home to my kids - the stupid flixbus. I waited entire day for it, then waited 30 minutes in the middle of the night for the bus to finally show up only to be kicked out by very rude drives because they didn't liek my foldable bicycle.Thanks to that i had to spend a sleepless night waiting for the morning train (who's going to compensate me for that?) only to realise that flixbus refuses to even refund my unused ticket due to "no show".Seriously - they care not about their customers - if you have any problem whatsoever - its your problem and they wont even lift a finger for you. In fact - they'll do all they can to make it worse.
Okay, here is THE guideline that will help you survive a flixbus trip.1. Buy your tickets AT LEAST a month early, it's way cheaper than last minute (and cheaper outside holiday periods) because I paid 200€ and no way is a flixtrip worth that amount.2. Bring your OWN toilet paper. There was none at my toilet, just used underwear🤢 If your ass is like a marker, bring wet whipes and/or shave your ass.3. Flixbus is NOT a Hilton hotel, more like an used ibis on wheels. Sometimes there are charging plugs, sometimes there isn't water or toilet paper4. DON'T book your ticket with a reserved place. Once you step on the bus, numbers and rules don't apply. There might even be a chance that your number doesn't exist.5. Be on TIME, there are a lot of busses, and not all of them advert 'Flixbus' on the side. Search for screens, drivers and people to assure you're on th RIGHT bus6. Bring FOOD, DRINKS and ACTIVITIES. It's gonna be a long trip.7. DON'T even try to bring DRUGS, they do border controls, with dogs and/or with a whole swat time and it will take at least 45 minutes. In France you even get escorted to the police office, with the current political state.8. ENJOY the view and be kind to your fellow travellers. It will help with the exhausting trip.Happy travelling!
Never book a trip where you need multiple flixbuses to connect. Odds are large that if you have connections of less than 4 hours you will be left somewhere halfway. I experienced a total 43 hour delay on my recent roundabout trip from Utrecht to Valencia. Customer service will frustrate the process till you agree to compensation that is lower than your actual alternative transport costs. And even this compensation is only obtained after a month of mailing and calling repeatedly
The bus was broken , drivers didn’t have any tools to fix it and we waited for more than an hour until they found tools …Also, the bus was late and arrived more than 5 hours later than it is stated in the ticket. Many people missed flights. There were children with disability… They don’t return money for the ticket but moreover don’t help at all….
Wrong name on ticket - their mistake but they ask me to pay! I booked retour tickets in my own Name for me to travel on, I double checked all the info before I continued and paid. Suddenly on the ticket they put an entirely different name and then ask me to pay to change it. I am a 100% sure I put my own name and always double checked all info. Customer service demands me to pay for the name change .
I arrived at Conradstraat Rdam way before the 1:35pm bus time. The bus kept being delayed. When I saw one to Sloterdijk arrive around 2:25pm I went to the driver to confirm that he was going to Schiphol. He said no and that he was going to Amsterdam Centraal Station. I offered to show him ticket bc I just need to get near Amsterdam. He refused to, demanded money instead and told me to look at the app. After he left I saw that he was indeed driving the correct bus and now I’m still trying to find my way to Amsterdam/Schiphol. He misdirected me and I was stuck out there with luggage in the rain. This is very bad.Afterward, I had to pay the next driver to get to Amsterdam 4+ hours later because that bus was 30 mins late. The company has not replied to my refund request email.Flixbus has really diminished. I guess you get what you pay for! SMH
Horrific experience with FlixBus.We were left stranded at a gas station in a foreign country by the drivers, who didn’t check if everyone was back on the bus. All our belongings – clothes, food, personal items – were left inside the bus.FlixBus refused to help us in any way or refund us. We were forced to spend an extra €548 to find alternative transport and reach our destination, under extreme stress and unsafe conditions.Their total lack of responsibility, compassion, and basic safety procedures is unacceptable.FlixBus is NOT a safe company. They abandoned us without any care, and then washed their hands of the situation.Travel with FlixBus at your own risk!
Don't book the tickets with Flixbus they will allow you to book and let you know the terms after the booking. I book the bus with kids and they haven't mentioned anything at the time of booking. After the booking they mentioned we need to carry a child seat. Who is that idiot carry a child seat for the vacation. They will not refund money but give a useless voucher.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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