Review Time
We bought a ticket from Amsterdam to Paris, but unfortunately there were no signs at the Amsterdam sloterdijk station indicating where the buses depart from. On top of that, they sent me an email only half an hour before departure saying that we wouldn’t see the company’s logo on the bus. They expect us to check this within just thirty minutes. By the time we figured it out, we had unfortunately missed the bus.
I was scheduled for direct travel from Copenhagen to Bremen on a bus whose final destination was Ulm. I deliberately chose this direct trip to avoid any transfers. During the stop in Hamburg, I got off the bus briefly to get some fresh air, staying close to it the entire time. About ten minutes later, I returned, and my QR code was scanned by a FlixBus operator, who allowed me to re-board. All announcements on the bus had been made only in German. Assuming that an important announcement, such as a bus change, would also be made in English on an international trip operated by a company providing international services, I had no reason to suspect anything. My QR code was scanned again without any warning. The FlixBus application on my phone also showed no notification regarding any required bus change. When I realized the journey was taking longer than expected, I checked Google Maps and discovered we were heading in the opposite direction of Bremen. After asking another passenger, I learned that the bus was going to Berlin. Because all announcements were only in German, no written or verbal warning in English was provided, and no warning was given when my QR code was rescanned in Hamburg (by the driver who, as I later realized, was taking us to Berlin), I ended up late at night, against my will, in Berlin without any hotel reservation. As a result of your company’s inadequate information and your staff’s mistake, I experienced significant stress, discomfort, exhaustion, loss of trust, and financial loss. I lost my non-refundable hotel reservation in Bremen, and my FlixBus ticket for the Bremen–Groningen trip scheduled for July 22 was also wasted. I already wrote a complain and request letter to your company but have not received an answer yet.
We booked economic tickets Lisbon to Porto, reach on time, just to find the bus not on given platform and misguided by an angry driver to miss our bus..then we had no option but to buy expensive tickets, when I email for refund, they ask same information multiple times and no resolution, highly suggesting not to travel by this service..bad service with idiot employees
FlixBus m'a abandonnée en pleine nuit sur le trajet Liège-Paris, une honte Le chauffeur a quitté une aire de repos avant les 10 minutes annoncées, sans vérifier ma présence. Je me suis retrouvée seule, sans valises, en pleine nuit, sans aucune pomme ni message. J'ai dû payer cher pour continuer mon trajet, et mes bagages ont été perdus. Aucune aide, aucun remboursement, juste un méprisant "ce n'est pas notre problème". Service irresponsable, dangereux, et inhumain. Vous déconseillez fortement FlixBus. Mon retour c’était avec blablacar , moins cher et plus confortable.The driver left a rest stop before the announced 10-minute break was over, without checking if I was back on board. I found myself alone, without my luggage, in the middle of the night, with no call or message.I had to pay a lot to continue my journey, and my bags were lost. No help, no refund – just a dismissive “not our problem” from customer service.Irresponsible, unsafe, and inhumane. I strongly advise against using FlixBus.My return trip was with BlaBlaCar – cheaper, more comfortable, and much more human.
I have travelled several times with Flixbus, there was always a little bit of delay but it didn't matter since we were just travelling to a different country. This time I decided to book the Flixbus transport after my friends recommended it from Rotterdam CS to Schiphol airport. The booking was supposed to depart at 7:15. The bus was 77 minutes late without prior information. We received am email that ' the bus is running 77 minutes late at 8:20', an hour after the departure time. This is really bad customer service. Inform your clients earlier, so they can plan ahead and not waste time waiting.
On a bus trip from Frankfurt to Amsterdam on July 2nd 2025 I was abandoned by FlixBus on a toilet break in Cologne,Germany. The bus drive away with 4 bags of mine with items containing more than €10,000 in worth. Even after filling in their lost and found form TWICE I have got no response and no call back after 6 months have passed. If by any chance I do get my stolen goods back I will adjust this post. Until then I strongly believe FLIXBUS is not a company that can be trusted.
Booked a return ride with Flixbus. Flixbus just before departure cancelled the go ticket, but not the return ticket and said it's not their problem. They refused to provide any solution except for rebooking travels for an extra high last minute fee.
My bus at 1:30am got cancelled and the only other option offered was to take the next one at 4:30am (no possibility of alternative route) or ask for a refund. The refund of course did not cover the cost of alternative routes. Reached out to customer support and they kept excusing themselves in their T&C. They may be cheap but know that you risk facing cancellations and delays with no compensation.
Horrible customer service! The first bus arrived in Brussel (from Paris) 1 hour late which led me to miss the connection to reach Maastricht, my final destination. It was almost 10pm and I checked their app which showed no more Flixbus going to Maastricht. The driver offered no help. Then I quickly checked the public train app and noted that I needed to run to the train station, buy a ticket, find the right platform and catch the last train of the day for connecting to Maastricht within 15 mins. Then I saw the FlixBus station agent in green shirt and thought I could ask him to double check. But that agent appeared to enjoy his "power" and made me wait "just give me a moment" despite I highlighted the urgency of the situation. He took his time; chatted with the driver and then checked in some passengers relaxingly and glanced at me from a distance with an awkward smile. Finally after a few mins he came to me and said it with a smile, " guess what, you know what the problem really is, there is no more Flixbus going to Maastricht today." I was literally traumatised by this disgusting experience of their customer service . Does Flixbus treat their staff very poorly or they have been trained very poorly? What a shame!
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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