Review Time
This company has very poor procedures in place. I found this out the hard way when I sent some original art to them for framing. Many weeks passed and I received nothing and heard nothing from them. I then contacted them to ask about my piece and they told me they had had a large volume of orders but were working on it. Another month passed and still no framed art. I contacted them again and this time, after some back and forth, they admit they have LOST the original art. I am guessing the art had already been lost the first time I asked about it but they just strung me along. They did offer to frame a scan of the artwork which they had from when I was looking at frames initially but that is no substitute. Also they told me I was entitled to $300 because they lost my art. Yet weeks have passed and I am still waiting for that check. Given their massive screw up I would think they would be attentive to fixing the situation as best they could. No, not this company. Avoid and certainly don't send them anything you care about. Truly a disaster.
This company has very poor procedures in place. I found this out the hard way when I sent some original art to them for framing. Many weeks passed and I received nothing and heard nothing from them. I then contacted them to ask about my piece and they told me they had had a large volume of orders but were working on it. Another month passed and still no framed art. I contacted them again and this time, after some back and forth, they admit they have LOST the original art. I am guessing the art had already been lost the first time I asked about it but they just strung me along. They did offer to frame a scan of the artwork which they had from when I was looking at frames initially but that is no substitute. Also they told me I was entitled to $300 because they lost my art. Yet weeks have passed and I am still waiting for that check. Given their massive screw up I would think they would be attentive to fixing the situation as best they could. No, not this company. Avoid and certainly don't send them anything you care about. Truly a disaster.
This has got to be one of the worst online experiences I ever had. This ordeal spanned over 3 months and things are STILL wrong. Absolute incompetence. I send 4 pieces of original art to be framed. When I get them back, 2 of them are incorrectly oriented so I send them back to be oriented correctly with photos of how its supposed to oriented. They send one back and yes, they oriented it correctly but they did not change the hangwire in the back so I cant hang it in the correct orientation. I cant change the hangwire myself because the hangwire is too short to reorient it. Then I keep waiting for the second piece and finally they let me know that theyve RIPPED my piece of original art. At this point Im livid so I just tell them to send the final frame back to me but I tell them that they messed up on hangwire on the previous re-do and to make SURE that its correctly oriented. I received my final piece that they ripped today and guess what? Its still oriented incorrectly.People, save yourself the trouble. Go to your local framer, pricing is going to be similar and they wont botch your frame project like framebridge.
This has got to be one of the worst online experiences I ever had. This ordeal spanned over 3 months and things are STILL wrong. Absolute incompetence. I send 4 pieces of original art to be framed. When I get them back, 2 of them are incorrectly oriented so I send them back to be oriented correctly with photos of how its supposed to oriented. They send one back and yes, they oriented it correctly but they did not change the hangwire in the back so I cant hang it in the correct orientation. I cant change the hangwire myself because the hangwire is too short to reorient it. Then I keep waiting for the second piece and finally they let me know that theyve RIPPED my piece of original art. At this point Im livid so I just tell them to send the final frame back to me but I tell them that they messed up on hangwire on the previous re-do and to make SURE that its correctly oriented. I received my final piece that they ripped today and guess what? Its still oriented incorrectly.People, save yourself the trouble. Go to your local framer, pricing is going to be similar and they wont botch your frame project like framebridge.
customer serviceall was great with the planning. but then when I enquired about when I might get my order I was told first they had abnormal amounts of orders they have received - and then they replied they couldnt tell me because 'Framing is a meticulous process, and we are here to make sure your piece is absolutely perfect - just as you imagined it. Because of the nature of the art, we just don't have the ability to offer an estimated ship date, only a general timeframe.' They call themselves the Customer Satisfaction Champion - not championing me - and I am a customer . frustrated
customer serviceall was great with the planning. but then when I enquired about when I might get my order I was told first they had abnormal amounts of orders they have received - and then they replied they couldnt tell me because 'Framing is a meticulous process, and we are here to make sure your piece is absolutely perfect - just as you imagined it. Because of the nature of the art, we just don't have the ability to offer an estimated ship date, only a general timeframe.' They call themselves the Customer Satisfaction Champion - not championing me - and I am a customer . frustrated
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