gardensanctuary.co.uk

3.2
3.2 Based on 138 reviews

Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts a...

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Average Rating

3.2

/
5

138 Reviews

5 Star
53%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
43%

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Paul
NEVER ORDER ANYTHING FROM THIS COMPANY!

Absolute shower!!NEVER USE THIS COMPANY.I've had a metal shed ordered & PAID for, for nearly a month.It finally turned up but only 75% of it!!!!Finally got through to Garden Sanctuary & they still can't tell me when the other 25% will be delivered????NEVER USE THIS COMPANY IF WANT YOUR DELIVERY WITHIN A MONTH!!

1
Date of experience: Dec 04, 2025
Paul Roberts
Flat packed but easy to fix together

Flat packed but easy to fix together. All the wood was of a good quality. Looks great and fits its place beautifully. Glad we bought it from you.

5
Date of experience: Nov 14, 2025
Andrew Scott
AVOID THIS COMPANY

AVOID THIS COMPANY. It took 3 months for them to collect wrongly delivered item. They did all they could not to, but I persevered. When the correct garden storage box arrived it was rubbish quality and took 3 hrs to assemble. AVOID

1
Date of experience: Nov 14, 2025
Joseph
DO NOT TRUST

Selling poor quality products & then charging for refunds

1
Date of experience: Nov 14, 2025
Annodsemah
Purchased 2 x door canopies

Purchased 2 x door canopies. White but were a definite cream. Tiny screws’s heads sheared at the lightest turn, so the outer supports have nothing to prevent them coming apart as you can’t remove broken screw. Perspex canopy was pierced in transit on one, but offer me £17 off the full price, if I kept this useless item that would come apart and leak. Still waiting for a way to return them.

1
Date of experience: Nov 05, 2025
John Coatman
Really good service

Really good service, once the item came into stock

5
Date of experience: Nov 01, 2025
Mark Peacock
Great rain shelter

Great rain shelterBought 2 of the 270cm packs and did the whole side of the house upto the side gate, easy to put up and very light, works a treat. Would definitely recommend.

5
Date of experience: Nov 01, 2025
Carolyne Berry
lovely!

lovely!have previously bought this fountain for ourselves and loved it so much, purchased one for a gift for mum. lovely lights, lovely sound, very flexible on positions due to the solar panel. really soothing. it works really well with the solar it receives and the value for money is great!

5
Date of experience: Oct 31, 2025
Naomi
Pumpkin lights string

This string of lights was lovely and long with the power unit at one end allowing you to use the entire length. Easy to put the batteries in. Being an orange light it was a soft light but bright enough to be seen from outside (I had them around the main window but inside)

5
Date of experience: Oct 30, 2025
David Fox
Flimsy garden gate

I bought the (91cm) garden gate online and the advertised sizes only included height and width (not thickness). When it arrived, the courier carried it with one hand, as it was so light. On inspection, the wood was around 1cm thick and very light. The Chinese made gate was of a really flimsy construction and would not have stood exposure to winter weather for very long. I contacted Garden Sanctuary and requested a return, which I had to arrange and pay for, despite the item not being fit for purpose. After 10 days, following delivery confirmation, I had to again contact Garden Sanctuary for my refund, which was duly processed. My subsequent review on the GS website (as requested by them) was only online for 24 hours before it disappeared. The same item now has a 4.5/5 rating, based on 9 strong reviews, but it is apparent that these are selected for display.

1
Date of experience: Oct 17, 2025

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Business Details

  • Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.

  • email info@gardensanctuary.co.uk
  • call 01618200391
  • language https://gardensanctuary.co.uk

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