Review Time
The representative at the local store took my laptop after I paid for the highest level of protection plan. I was informed the next day that it was ready for pickup. When I arrived, the representative told me it wasn't ready and that their data backup system was down, insisting I pay for an external hard drive. I contacted the corporate office, explaining that I shouldn't incur any costs due to my protection plan. They agreed and initiated a claim against the representative and the location. A week later, I received a call stating my hard drive was broken, risking all my data, and they needed to replace it. When I inquired further, the employee was extremely rude and even raised his voice. I requested a detailed list of the steps taken to determine my hard drive was defective. Two hours later, the manager emailed me saying the laptop was ready. When I went back for the second time, the same representative was still trying to sell me an external hard drive! Very disappointing service at this location!
My experience with the service and their coverage plans has been incredibly frustrating. They enrolled me in a monthly payment plan for a tablet without my agreement, simply by having me check a few boxes and charging me. When I realized this, they demanded $105 just to cancel a plan that offered hardly any value. It's extremely disappointing and feels predatory. They wouldn’t even let me cancel without providing credit card information. This has been one of the most exasperating experiences I've had.
This company and their coverage plans are a complete disaster. They enrolled me in a monthly payment plan for tablet coverage without my knowledge, just by asking me to check some boxes and charging me. When I finally realized, they wanted $105 just to cancel a plan that provided almost nothing. It's absolutely disgusting and feels predatory. They wouldn’t even let me cancel without entering my credit card info. This is the biggest scam I’ve encountered.
The tech representative I dealt with did not have the skills to assist with my tech issues. In fact, he was unwilling to help at all. My email correspondence with him reflects this. I am filing a complaint against him. I noticed that this service has a low rating, so I didn’t expect much. This representative did not represent the company well. My low rating will likely contribute to their poor reputation.
I bought a new desktop and prepaid for a simple transfer of data from my old computer. The representatives who arrived were the worst I have ever encountered. It was my first experience with such individuals. If you use this service and purchase from a specific location, avoid these two representatives for a simple job. They had no idea what they were doing and were completely clueless.
I purchased a large Smart TV last year and was very satisfied until it stopped connecting to the internet. Fortunately, it was under warranty. The process of getting support was somewhat painful, but eventually, a technician made repairs in my home and issued a credit for a new TV. In the future, I wouldn’t buy large electronics online as it added unnecessary frustration. The in-person support eventually resolved my issue, leading to a happy outcome. If you want a better experience, avoid outsourcing service issues.
I asked for my laptop to be fixed, not to be returned in worse condition. I needed it repaired before traveling, but the way it was handled is absurd. When I start my laptop, only the fan runs, and the screen remains off. The laptop keeps overheating even after I turn it off. I can’t return it until I’m back, and this is affecting my work. This has been the worst experience I’ve had.
I will never purchase anything from this company again and want nothing to do with their support team. No one answers the phone; the online chat support disappears for long periods. The representative who set up my laptop promised to assist with connecting a printer later but failed to follow through. I've called multiple times without any resolution. There is zero customer service here. Never again.
The phone and online support are absolutely inadequate. The system is poorly designed and does not prioritize customer satisfaction. Scheduling an in-store appointment is a hassle due to inefficient national support. It is challenging to contact the store directly, and the overall customer service has been the worst I’ve encountered in a long time.
I have been a subscriber for several years and find the service to be exceptional. The staff is always professional, friendly, and patient. I'm still working from home, and I appreciate their support in resolving my tech issues. I’m grateful for their assistance, which has been invaluable to my work.
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