getcamtrix.com

1.4
1.4 Based on 101 reviews

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Average Rating

1.4

/
5

101 Reviews

5 Star
9%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
84%

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Jenny Carter
Absolutely shocking

Absolutely shocking. Bought four units plus cover stupidly (£145!) Don’t work and connect. Tried getting money back within 14 days, they always promised they would and I’m still waiting after 3 months. And it’s all gone quiet!

1
Date of experience: Apr 01, 2024
Arnaut B.
This is a rip off product

This is a rip off product. Comes from China. Won’t work on your own WiFi and battery life is less than an hour.Don’t go near it!

1
Date of experience: Mar 30, 2024
Walt Wilson
Money & My Time Wasted

Ordered 7 cameras thinking they would be a good investment watching on TV and the discounts. How wrong was I,hard to set up the app is a nightmare covered in adverts and when you come off the app and go back on to you have to reload everything again. The picture quality is appalling and the night vision does not exist. Would I recommend 🤔 only if you want to waste your time and money on rubbish.Don't know about the reviews that make them sound like the best thing since sliced bread ? Perhaps they work for the company but it's certainly not my opinion of the cameras

1
Date of experience: Mar 29, 2024
Neil Clark
Do not trust this company

This company is a scam. I returned the goods and they admitted receiving them and then said a refund would be forthcoming - this was back in January. Several reminder emails and still no refund. Now they tell me (end of March) that they can't issue me a refund as the 'Refund Period Ended'. They ask me via Trustpilot to give them details so they would look into it. But they know all these details and regularly send me emails saying that they will refund me, then don't. Now they say that the 'Refund Period Ended'. Chatbox obviously.

1
Date of experience: Mar 26, 2024
You people who got robbed because they…

You people who got robbed because they wouldn’t give you a refund all you have to do is have a copy of some correspondence between you and them like where they claim there is no warranty. Then keep their reply or make note if no reply. Email again saying you’re waiting for an answer please refund the money and if you get nothing back use that evidence, then go to your bank and do a chargeback on the transaction and you just fill in a form you show them the evidence and explain the story and they just take the money back from the bank account that it was paid to put it back in your account. I’ve done it plenty of times I’ve never tried to and not got it back but you do have to be organised with the paperwork. Good luck.

1
Date of experience: Mar 25, 2024
Jedediah
DO NOT BUY IT!!! IT A HUGE SCAM.. RUBBISH

Just installed mine today and it is a terrible product in comparison with what the company offers. I really regret buying this product and will return it as soon as possible. Do not buy this product IT IS A HUGE SCAM.

1
Date of experience: Mar 24, 2024
DB38
I can't get them to work because the…

I can't get them to work because the battery lasts a very short time, I want to return them, but doubt if I can. Somehow the bill on my credit card was way more than what I charged and there were two charges. another scam?

1
Date of experience: Mar 24, 2024
Fabian
Items arrived within three weeks clearly a scam product.

Items arrived within three weeks.I immediately charged the devices with the provided cables. The charge on the device lasted 64 minutes making the devices not fit for purpose.Two devices were placed into position on the wall and fell off within two hours. The adhesive pad was not to fault it was the fixing bracket that separated.Tried to contact Camtrix and after several bot like replies I was finally offered the option of a partial refund or a full refund if I wanted to return the devices. I opted for the full refund at which point I was told that the items were not covered by a warranty. Clearly a scam product.

1
Date of experience: Mar 24, 2024
Melvyn Reed
TO ALL LET ME UPDATE YOU ON THE…

TO ALL LET ME UPDATE YOU ON THE SCAMMERSCAMTRIX here is the latest email from themThis is Yan, stepping in for Myra. We do not require an RMA number or return slip upon returning the unit. Please email us a photo of the postage receipt or the tracking number once you ship the package. As per our return policy, our customers are responsible for covering any return shipping fees. To make everything easier and to avoid the trouble of returning the items, we would like to offer you a 50% discount and let you keep the purchased goods. This way you’ll save time and money as according to our Returns policy the costs of returning the items have to be covered by the buyer. However, if you’d like a full refund, please return the order to the following address and send us a copy of a receipt with a tracking number:Returns Depo451 Mirror Ct. Ste 106Henderson NV 89011 You should receive a refund in 5 business days after the parcel is delivered. Best,Yan || Customer Service Representativehere is my answer to these SCAMMERSo Support first thing why would i take the offer of 50% offif the items do not work?????????????second why would i pay shipping on items that u shipped u packed up and they don’t work????is this another scam you are trying to pull???????i sent u the picturesand the packagingi am not paying for shipping for items that do not workso figure this out Sent from my iPhonethis just keeps going around and around with these fake robots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1
Date of experience: Mar 24, 2024
Product is rubbish

Product is rubbish. So difficult to set up. Uses WiFi which disables your house WiFi. Battery life is and hour or so. Really disappointed. Don't buy this.

1
Date of experience: Mar 22, 2024

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