Review Time
Absolutely terrible company. I purchased a pair of Buckbootz work boots from them; however, when i first wore them outside i noticed that the left boot was leaking. I sent the boots back to GS, only to be told that there was nothing wrong with them and if i wanted them back i would have to pay delivery for the defective boots to be returned to me. I argued this over several months, as the boots weren't wearable, only to be told that the boots had been disposed of, because i hadn't paid the postage cost to be returned to me. Awful, awful company - do not use them!!
As with many others - expected delivery within 3 days and when it did not arrive I was frustrated and emailed them. They replied: 'checkout showed you a 8-10 day delivery date'. It did not. All became a bit of a hassle as I needed what I had ordered urgently by this stage so I cancelled the order with GSW and purchased what I needed from a store 25 miles away. I drove to collect it. The next day they had not replied to my cancellation so I emailed them it a second time asking them to confirm the cancellation. Within a couple of hours I had an email stating 'item dispatched'. No phone number to call to sort this so I emailed them twice more demanding they honour my cancelled order.They said It had been sent so I had to either receive the delivery and arrange with GSW for it to be returned (no thanks!) or reject the delivery with the courier. I then had to chase them for who and when it was being delivered. They emailed me that Royal Mail was the courier. Royal Mail have a website dedicated to businesses showing them how they can 'recall' packages and one reason for doing so listed is: 'customer cancellation'. But no, I have to stay-in all day to ensure Royal Mail don't leave the item at our door. GSWorkwear seems to be a 'garden shed' setup and their customer service represents this. Their 'delivery date' at checkout cannot be trusted and they should mark clearly on every item page '8-10 days delivery' where this is the truth. I will not be buying from them again as I do not trust them. Tread carefully - shop locally - lessons learnt.
I've been searching for overalls for ages and I finally found some at a very reasonable price, After enquiring & corresponding with the staff at GS Workwear (Lyndsay) all I can say is they have been fantastic. The customer service i received was truly impeccable and would give them 10 stars if I could. My parcel arrived a few days after I ordered on Saturday (Easter weekend) which was impressive. I would definitely use them again especially as they are a family run business. Thank you so much. Keep up the amazing work to all the staff are GSworkwear.
Claim your business profile now and gain access to all features and respond to customer reviews.
