Review Time
The decline in this company clearly ongoing - still they churn out the catalogues filled with the colours and hefty price tags- I know by know that in ordering I’m taking a huge risk which might well cost me in time and money navigating their appalling returns / collection arrangements. My daughter treated me at Christmas - yet again sizing wide of the mark and designs and material worse than ever .They are an arrogant bunch who continue to source the cheapest fabrics from all corners of the world - the substantial fabrics and attention to detail no longer part of the story and Customer Service as bad as it gets . On a positive note I began paying attention to their sketches intheir catalogues of basic pattern used….it triggered an interest in making my own quirky clothes at a fraction of the price . I found myself a sewing group so no longer need to take those risks on purchasing from this company who treat customers with contempt
After reading some of the reviews I was a little concerned about placing an order but I have to say my experience was great. I initially ordered the wrong size boots and contacted them to cancel the order, they came back to me the same day and the money was back in my account a day later. The boots I ordered are lovely. They’re a beautiful soft leather, good quality and super comfy. I also had no issues at all with delivery they arrived in a few days. Would happily order again
Oh dear Gudrun - what has gone wrong with this company? I ordered two tops and was charged immediately. Looking at my account on the website, there is no indication of a likely shipping date and no communication from customer services about the likely delay. Things have gone very wrong - I’m sad because I’ve been a loyal customer for decades
I purchased an item from online, and when it arrived the fabric looked totally different (it was shiny metallic gold pattern which was showing as grey-white on the web site). I interacted politely with the customer service rep for many many emails. She told me that the material was as it was designed. My issue is that the product that I received looked nothing like the photo -- she said I could return it for a charge of $15US and wouldn't budge. This was quite an expensive purchase, and I feel that GS does not represent their products adequately, and should not be charging a fee when the item is not as it appears on the web site. Frustrated beyond belief and will not shop there again (I'm a regular customer)EDITED November 23, 2023: I asked Canada customer service to provide me with contact information for someone at the company I could send my concerns to, and it's been a few days with no response. I cannot remember ever experiencing such poor customer service!REPLY TO GUDRUN REPLY: The shiny gold is an *applied finish*, not part of the dying process! As for 'resolution' it was necessary for me to send the item back and pay the $15 "return fee" (not the shipping). I used a label sent by Gudrun Canada, and the address on it was for USA; I have not been able to track the item with the tracking number (it doesn't exist?!), and have not heard from Gudrun Sjödén about whether they've received it. I've unsubscribed from your newsletter and paper catalogue. As I said, this experience has taught me that it is not worth it to purchase clothes from Gudrun Sjödén online (I am about 12 hours drive from any store). VERY disappointing, to say the least.UPDATE January 1, 2024: In spite of having proof of delivery of my return package to Gudrun Sjoden, my account STILL has not been refunded for the returned clothing. DO NOT BUY FROM THIS COMPANY ONLINE!
I made an order of two items. The first item was delivered to a local store 3 weeks after order, but the parcel refused by the store and returned to the sender . It took multiple attempts over multiple days to call Customer Services who were not apologetic or empathic. This was a split order with part of the order still on its way after 4 weeks from the original purchase.I tried to cancel the second item still on its way but was told I would need to go to the store and refuse the parcel then call Customer Services again 5 days later for a refund.Sadly I will not be buying from Gudrun Sjödén again.
Customer service gone downhill badly, used to be my go-to for something different and of good quality but because of recent bad experiences with communication and deliveries will avoid in future.Ridiculous reply from Gudrun Sjoden suggesting I contact customer service - the whole point of my review was the bad service from their customer service. Just goes to show they pay no attention to customers!
Have been loyal customer for years, and their older clothes were well made and have lasted well. In the last two years the quality has really gone down. Fabrics are cheap and often synthetic, designs are poorly thought out and the clothes lose their shape very quickly. My latest purchase was a velour jacket, which turned out to be very poor quality fabric, an unwearable design that made me look fifty pounds larger (!) and shoddy construction. Due to the cost and the difficulty of returning these clothes I will not buy from GS again. Such a shame, as they used to be so good.
I recently bought 2 pairs of what were described as leggings. The purple leggings are actually navy, and both pairs are no more than footless tights, and cannot be worn with a short top. At their prices I expected better and will not be buying from Gudrun Sjoden again.
Claim your business profile now and gain access to all features and respond to customer reviews.
booksgoat.com
hodgetwins.shop
luxe3d.co.uk
hunterexpress.com.au
levelupdrivingschool.co.uk
amishoutletstore.com
homebarista.be
pk365.com
drkatieeffertz.com
ingrade.io
