Review Time
Recently I had to return an excellent hat, due to sizing issues, I had bought the wrong size. This illicited an instant refund. This excellent customer service is a welcome outcome for me and can only be rewarded by more purchases in the future.Thank you
I’ve just had first-class service from this company. It offers a wonderful choice of hats and the one I chose arrived, perfectly packaged, next day. Good to know that competent, professional companies like this are still around.The hat is excellent: just what I need.
I ordered a cap that I was told was next day delivery then after chasing this up was told it wouldn't be on the time agreed, order was then cancelled without my request and after asking if this would be refunded into my account today was told it would be by the supposed customer service manager only for her to hang up on me. When I phoned back she says it'll now take 3 to 5 working days. She also mentioned that it was only a £12 cap as if I shouldn't be bothered. This is not including the delivery that I forked out to get it next day.
Bought 6 hats/caps for my husband and me. Total £125.00. Arrived well packaged. Unfortunately only one was suitable - but it’s a nice green cap with holders for sun spex. I’m pretty fussy about my hats! I did pay £6.95 for signed for Royal Mail return and I was a bit concerned about getting a refund. Must say that it was the quickest refund I have ever received from any company - 3 days from date of posting. So I think this company is pretty trustworthy. I will order again.
This was the second order I have placed with hats and caps and the service has been excellent both times. It is always a bit of a gamble using a new supplier but I have found a good one here. Delivery is always an issue to southern Italy and DPD worked well with a week (5 working days) from despatch to delivery. GREAT. I will use again and again.
Ordered free 2nd class delivery on Friday night, got my hat today (Monday) morning. I went for one of the cheaper fedoras, but it's still showing great quality. Impressed with how it was packaged to avoid damage. I did read the reviews on their site advising to go a size lower, I was hesitant as I have a very large head, but I did it and they were correct, it's a perfect fit for me.
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