hatsandcaps.co.uk

4.3
4.3 Based on 201 reviews

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Average Rating

4.3

/
5

201 Reviews

5 Star
80%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
13%

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Laurie Powell
Excellent customer service I had to return an excellent…

Recently I had to return an excellent hat, due to sizing issues, I had bought the wrong size. This illicited an instant refund. This excellent customer service is a welcome outcome for me and can only be rewarded by more purchases in the future.Thank you

5
Date of experience: May 19, 2022
Julianne M.
Excellent service

I’ve just had first-class service from this company. It offers a wonderful choice of hats and the one I chose arrived, perfectly packaged, next day. Good to know that competent, professional companies like this are still around.The hat is excellent: just what I need.

5
Date of experience: May 17, 2022
Cameron S.
Unprofessional avoid

I ordered a cap that I was told was next day delivery then after chasing this up was told it wouldn't be on the time agreed, order was then cancelled without my request and after asking if this would be refunded into my account today was told it would be by the supposed customer service manager only for her to hang up on me. When I phoned back she says it'll now take 3 to 5 working days. She also mentioned that it was only a £12 cap as if I shouldn't be bothered. This is not including the delivery that I forked out to get it next day.

1
Date of experience: May 17, 2022
Louisa Hughes
Quickest refund ever! Just 3 days after posting the return!

Bought 6 hats/caps for my husband and me. Total £125.00. Arrived well packaged. Unfortunately only one was suitable - but it’s a nice green cap with holders for sun spex. I’m pretty fussy about my hats! I did pay £6.95 for signed for Royal Mail return and I was a bit concerned about getting a refund. Must say that it was the quickest refund I have ever received from any company - 3 days from date of posting. So I think this company is pretty trustworthy. I will order again.

5
Date of experience: May 12, 2022
Cooper Coleman
Andy cap

Wonderful company as I ordered the wrong size accidently on line and the staff could not have been more understanding and i thank them very much i now have the correct size and my refund well done

5
Date of experience: May 12, 2022
Vinny T.
Excellent communication

Purchase was later arriving that I had anticipated. Had excellent communication and response from the company and the hat turned up the following day! Cannot fault the product or the company. Reassuringly good on both counts. Thank you

5
Date of experience: May 09, 2022
Excellent service

Excellent service, great people, oh and fantastic hats.

5
Date of experience: Apr 21, 2022
Spencer R.
My second order

This was the second order I have placed with hats and caps and the service has been excellent both times. It is always a bit of a gamble using a new supplier but I have found a good one here. Delivery is always an issue to southern Italy and DPD worked well with a week (5 working days) from despatch to delivery. GREAT. I will use again and again.

5
Date of experience: Apr 18, 2022
Al Sanders
Happy first time customer.

Ordered free 2nd class delivery on Friday night, got my hat today (Monday) morning. I went for one of the cheaper fedoras, but it's still showing great quality. Impressed with how it was packaged to avoid damage. I did read the reviews on their site advising to go a size lower, I was hesitant as I have a very large head, but I did it and they were correct, it's a perfect fit for me.

5
Date of experience: Mar 21, 2022
Francine R.
You little beauties!!

Astonishing levels of customer service and aftercare when I spoilt my feathers. I've purchased many fine hats from these little beauties and I thoroughly intend on buying many more. Highly recommend!

5
Date of experience: Mar 18, 2022

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