heat-treats.co.uk

4.7
4.7 Based on 201 reviews

Think Cosy - Think Heat Treats! We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

201 Reviews

5 Star
90%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
4%

Filtered Reviews

Filter Reviews

Review Time

Ana T.
Very fast efficient service

Very fast efficient service. Fleece is gorgeous and good quality. Many thanks

5
Date of experience: Feb 18, 2025
LW52
100% would recommend… I bought my daughter a pair of slippers…

I bought my daughter a pair of slippers unfortunately the stitching had come away (which could easily happen from any shop) I emailed and straight away Janine got back to me via phone call and email confirming if the size I initially ordered was still correct and that she’ll get another pair sent straight out so they’d be arriving the day after. The quick responses and customer friendly service was second to none and I will 100% be ordering from here again. My little girl is in love with her Koala bear slippers she’d been asking for some for weeks until we found the ones on this website. The fabric and quality of the slippers are great and I won’t let a tiny little fault which again could happen at major retailers put me off the quality of them. Thank you so much again🩷

5
Date of experience: Feb 06, 2025
GT91
Great and friendly customer service

It's my second purchase from Heat Treats, both transactions and deliveries were smooth and I'm happy with the products.But what really stands Heat Treats apart is the customer service. I think it's great when an online shop is able to retain the human touch and the team at heat treats does it very well. I had a tiny issue with one of the products and Janine dealt it with promptly and sympathetically. With her way of communicating I felt all the care and attention of an authentic independent retailer. Thank you!

5
Date of experience: Jan 29, 2025
JaviVazquezSPA
Absolutely outstanding!!!

My first ever order from Heat Treats has just arrived this morning and I am absolutely blown away with it!!!All of the items look amazing and of a far better quality than I was expecting and the packaging is fantastic. The delivery was super quick and I was kept informed of my orders progress throughout.They are a gift for my niece who is going to be celebrating her 30th birthday next week and I am pretty sure she is going to be over the moon with them.Thank you Heat Treats, I look forward to doing further business with yourselves very soon.

5
Date of experience: Jan 29, 2025
Harrison F.
Heat treats.

Excellent service. The product was delivered efficiently to the correct address.

5
Date of experience: Jan 21, 2025
Giselle
Excellent quality of products

Excellent quality of products. Efficient and friendly customer service. Would happily repurchase from this company.

5
Date of experience: Jan 15, 2025
Clinton M.
Overall order and delivery was great

Overall order and delivery was great. Very responsive and kind. I had a product that was a bit off, got in touch and was offered another as replacement. Very happy and satisfied with the whole experience.

5
Date of experience: Jan 10, 2025
SnipForTheLose98
Great service!

Efficient delivery. When an item arrived defective, they were really helpful in providing a solution and were really responsive despite it being the Christmas/new year period. Would buy from Heat Treats again.

5
Date of experience: Jan 02, 2025
Merle Wilson
Personal service, cute and cozy goods

I sent some heat-treat gifts to my friend to beat the Xmas cold, she was really happy with the socks and hot water bottles. Janine at heat-treats went above and beyond to fix a postage problem, the service was so friendly and helpful. I would love them to offer gift wrapping as an extra.

5
Date of experience: Jan 01, 2025
Amanda Patterson
Excellent customer service

I ordered 3 items 2 were perfect 1 had a fault however this was dealt with straight away and refund given without the need to return. Excellent customer service will definitely buy from here again.

5
Date of experience: Dec 30, 2024

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Think Cosy - Think Heat Treats!

    We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.

  • email heattreats@kayco.co.uk
  • call 01134601813
  • language https://heat-treats.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More