Review Time
There was a slight problem with my order but Janine went above and beyond to sort this out and was so helpful and approachable which in itself was so unusual nowadays. The problem thanks to Janine was quickly resolved and I would not hesitate to use the company again ! Many thanks. Gaz
I ordered a couple of lovely Hot Water bottles and later in the evening I wanted to replace one with another design. I was so impressed at their Customer email contact point. This enabled me to amend my order promptly and I even received my refund the same day.Now, how good is that for Customer Satisfaction
The customer care from this family run business is absolutely phenomenal. I can’t recommend them enough. I made an error while ordering and sent over an email to them and within 24 hours I received a friendly phone call from Janine to help me rectify my order without any hassle at all. I can’t thank you enough…. Within a day or two I had my order and my golly gosh it did not disappoint. The products are amazing, soft and very well made…my daughter is absolutely going to love them when she sees them on Christmas Day. I appreciate everything you have done for me and I will most certainly continue to sing your praises to my friends and family. Thank you so kindly x
Ordered two items from here and one arrived with damaged packaging. I wrote to Janine as this was a gift and needed to be presentable. She was so friendly and extremely helpful. I was also appreciative of her honesty about the situation. Lovely products beside this and issue resolved with a replacement being sent within 2 hours of the original complaint. Very polite lady and lovely business it seems! Would definitely recommend :)
I absolutely love this gem of a company 😍 I've placed a few orders over time with heat treats & I've never been disappointed. The products that you don't see anywhere else are available here. The choice is fantastic 👌 every order that's placed is received within 48 hours & is always packaged well with regular email updates. There was a slight manufacturing discrepancy with my order but the customer service was above & beyond 🌌 Janine is really lovely & professional & couldn't do enough to help. I adore these family run businesses as they care about their customers & customer satisfaction means so much to them 🥰 something larger organisations seem to lack. The cost of living is hitting us all hard but their prices are so reasonable I paid not much more than £10 for a gorgeous snow leopard dressing robe that is sure to keep me toasty in the colder months. Heat treats sell a lot of loungeable brand which lasts much longer than a couple of years! Everytime I need to purchase nightwear & slippers this is the first company I flock to. Thank you heat treats for being so amazing 👏 🎆🌟🏆🌟🎖🌟🥇🌟✨️🌟
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Think Cosy - Think Heat Treats!
We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
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