Review Time
Called them on landing to be told car is on the way. Phone 40 minutes later to be told I hadn’t called and car would be 10 minutes. No car after 20 minutes, so called again and the phone was put down on me! Car arrived over an hour later after original call! It was 1.2 miles away based on mileage. They refused to pay for exit ticket in compensation!
30 minutes late collecting car and asked for £11.80 to cover ticket to get out of car park which we later found out is £7.50 an hour. Asked departure date which was 13th but we landed 14th, I didn’t begrudge paying the extra and didn’t complain but don’t appreciate the way he spoke to me as if he was an aggressive bailiff “pay the money and you will get your car back”. Certainly would never use them again or recommend them.
IF I COULD GIVE IT ZERO STARS, I would. An absolutely awful experience @ LHR. Their driver was 40 minutes late meeting me (13 September 2024). My wife had to check in on her own, whilst I waited for Meet & Greet'. I nearly missed my plane due to the incompetence of Heathrow Platinum Parking (trading under 'PREMIER PARKING)'. I had to pay £11 parking fee, because the driver didn't turn up in the first 30 minutes - he arrived 40 minutes late, but assured me I would receive a full refund if I made a claim. This I did (by email) on my return - they simply ignored my claim.The 'greet' service when I returned on 29 September 2024 was even worse -this time PREMIER were 1 hour 15 minutes late!How this company is allowed to advertise its appalling sloppy, uncaring service is beyond me.To everyone looking at this review, please avoid them like the plague and eventually they (hopefully) will go bust!!
The service was terrible. They were 30 minutes late picking up the car. This wasn't so terrible but on return! They were an hour late. I chased at the 30 minutes and they needed reminding what car! The car arrived and the driver threw the keys to me and ran off! No inspection of the car. The car was covered in mud on one side. I booked this through compareyourparking.co.uk. Booked with Premium Parking with the Service Provider being Best Heathrow Parking with with Terms and Conditions with heathrowplatinumparkingShould have seen these red flags!!The email of the service provider is info@bestheathrowmeetandgreetparkingso I'd avoid all names mentioned here.
I would not give them more than half a star’s rating. Woefully inadequate.Despite the company’s assurances that they provide a reliable, punctual and professional service, I received anything but. They were over 45 minutes late, provided no updates and had to be called repeatedly and were extremely rude when we (eventually) managed to speak to someone. I would NEVER use them again!
Cost quoted on website does not include the £15.00 (2 x £7.50) short stay tickets you're required to pay on dropping off and picking up the car. Also took about half an hour to deliver car upon return to Heathrow (i.e., after notifying them that we collected our luggage.
Avoid! Our flight arrived at 7am so indicated 8am (as there is a 2hr grace period), we were called at 7.40 and at 8am where I informed we were still at baggage reclaim and hadn’t received our bags (their instructions state to call only when all bags have been collected). I was called a 3rd time at 8.20 to say the car had been left (meaning we were already on the clock for parking charges) on getting to the car I called back only to find the car, with the key just left on the front wheel, no handover or anything. Car and key together for anyone to help themselves too. Zero security. Absolutely appalling
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