Review Time
Up date from my review earlier this month. I called to speak to a senior manager and told the office manager is as far as I could go. He was rude and would not accept my car was used by the driver for personal use. My car was kept dumped based on my app location at an industrial unit car park. or very close. This is not a secure compound, an off piece of waste land to an industrial unit, not secure or camera protected.Don't take a chance it's not worth it.
This is an update for the review I left on the 31st of December.We were rescued from the road side after 5 hours by the RAC, we had had the catalytic converter stolen from our car. Clearly our car was not kept in a safe place, it takes time and tools to cut out a piece from the underside of the car. I must have emailed a dozen times and to this date I dont have an apology after putting our family through this ordeal. I have received 2 anonymous emails (they never give you a name and a position in the company) to let me know that as per terms and conditions they do not take ANY responsability for any car in any event. This would normally be ok just as long as you know that your car is in a safe closed compound. They have not provided an address for where my car was kept, this is needed for the police report as they have to look at CCTV. I have asked nicely for all the details, and we are being ignored. I have been given an address in Islington, but not sure if its someone's address or if the 'company' is registered here. On google earth it looks like a block of flats. This leads me to believe that they do not have a compound/office business infraestructure. What are they hiding?Why are they not telling me where my car was parked when it was vandalised?Well, like someone else said in another review they take your money and park your car in a random street.The matter is now with the police,my solicitor and trading standards. Unless of course suddenly 'customer service' appears and they want to make it right! doubt it...
Following my review on the 31st of December, here is an update.We were on the side of the road in Staines for 5 hours with our young children. It was new years eve and it was a long time until we got towed home, we celebrated 2021 in the tow truck.RAC mechanic confirmed that our Catalytic converter was stolen. We have chased this company all week for an address and details of where our car was kept. Nothing.We have now reported it to the Police, this is obviously a fraudulent parking service. If my car was in a secure compound it would have not had its catalytic converter stolen. Someone said in another review that they park the cars in a random street. I believe this is true. I believe its a bunch of guys taking your money, collecting your car, and dumping it somewhere until you return. Proof is that they do not have an actual address.AVOID lets put them out of 'business'
Awful service from start to finish. I called the number provided on all their sites and the man said “wrong number, call the office”. The drop off made me wait 35 mins after the agreed drop off time. In addition, collection took 45 from the phone call. They try to blame the customer and covid for their shoddy service. Avoid
If there was a minus star these would get it. I had to cancel my holiday and parking because of covid 19. The airlines and hotel refunded me ok. Even after 4 emails and speaking to two people (one on the day due to fly) nothing. AVOID, AVOID, AVOID.
I used the service between 21st and 28th September at Terminal 5. When the car was returned to me it had a significant damage to the front nearside alloy wheel. When I raised this with the driver, he said "it is nothing to do with me" and so I called the contact number I had and was told to report it via email. I have done this twice but received no reply. I have called and been told that there is only one person in customer services. All of this suggests the company is just not interested in customer services, because all 3 people I have spoken to don't want anything to do with my problem and nobody from customer services has bothered to reply.
Horrific from start to finish!Arrived at Heathrow to be approached by the POLICE warning us they were concerned about this company taking our car and wanted to check out the details! The police did what they could for us and confirmed that they do have insurance to drive the car, but warned us that it was likely our car would be driven many miles away and parked on a random street, or worse hired out for the weekend... Not exactly being well looked after. They also told us that the company was operating against Heathrow policy, by using the 'drop off' zones rather than the full car parks (in order to avoid the ticket fee of £4.50...) - meaning the car was eligible for a £40 fine.After hearing this we decided to look up the reviews (and thank god we did), and made the call to get our car back and park somewhere more trustworthy. Unbelievably the company charged us £40 before they would give us the keys back, "for driver time", which we had to pay cash in hand. To top it all off the service and attitude of everyone we encountered was so utterly rude, dismissive and aggressive. Please please avoid this company.
We booked the "no wait" business package as our return journey from the airport was time critical. I phoned them before we left to notify them that our flight had been brought forward. Not interested - tell the driver who collects your car. We did, in writing. On our return to UK there was no driver, and lots of not listening to our concerns when we phoned. We waited over 30 mins for our car and were told not to expect so much and "because of Covid, nothing is normal". Poor service. Poor attitude. Oh - and the car had travelled 49 miles since we left it.
This company are a joke!! They significantly damaged my car early in August and now say that they have no insurance on site and it's down to the customer's insurance if there's a problem. Must be breaking the law surely???Really surprised Heathrow allow them to damage their brand by name association. Written 16 emails with little or no response.
I wish that I’d read some of the reviews before using this company because they are quite simply a bunch of crooks. I dropped my car off at Heathrow T5 and collected it a week later. From calling the company in the baggage area to picking up the car took over an hour. The keys were thrust into my hand and the driver was in a real rush to get away. My wife has got into the habit of taking a picture of the mileage when we drop the car off and on this occasion it showed the car had been driven 94 miles in the week that we had been away. I called Platinum immediately but was fobbed off and then they hung up. I called back repeatedly and spoke to ‘Eric Brighton’ (yeah right!) who also hung up. I have taken the matter to the police as, under the Theft Act 1968, s12, this constitutes vehicle taking without consent. Please do not use this company. They do not deserve to have a licence to operate and I for one will be pursuing the matter until they are closed down.
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