Review Time
Scammers !Not only they don't show up when you arrive, and collect so it's more "drive and wait" but they also damage your car ! Lucky I thought about checking the car before collecting. Damage to my bumper and fender on my Tesla. Sentry cam shows reckless car manoeuvre in their car park. You can email them if you want, they never respond. Going through my insurance, for the claim, they have still not admitted liability.
Used this service and we have now had a parking fine of £40 as the driver on pickup didn’t tell us we had to pay a £5 parking charge. Picture on fine shows their driver in a high vis jacket, rang to complain and they will not accept the charge. DO NOT USE this company.
Wish I had read these reviews before using their T5 meet and greet service. They put loads of miles on it (set the odometer to 0 before I left) and left a scuff mark on the body. Returned to a car with the keys on the wheel. And to make things worse, there were additional costs outside of the final price quoted. Awful experience
If I could leave zero I would. The driver returning my car phoned me after I had notified them we had landed to say he was delivering the car. I said we had not yet collected our luggage and that it should not be returned until then - as per their instructions. He informed me in no uncertain terms that it was his last job and he was going to leave my car keys on the wheel. Not only is this probably the most risky place to leave car keys - every car thief who operates at Heathrow probably knows what a common place it is to put a key - but the failure by the company to follow its own instructions namely to deliver the car after being notified that luggage has been collected, resulted in my having to pay additional car parking charges. DO NOT USE THIS COMPANY
Used HPP for the first time, drop car off at T3 on 16th Feb 23 returned on 1st Mar 23 First thing I noticed my car was really dirty, mentioned this to the driver, 'sorry i'm just the driver' . I then check the mileage and found that since i had dropped the car off it had clocked up 115 miles, my brother-in-laws car had clocked up 130 miles. I have tried contacting HPP via phone, email, Facebook and as yet no response!
Fortunately the drop off worked very smoothly, but upon return had to wait 70 mins to receive my car, blaming lack of drivers. each time i rang (approx10times) was told it would be 5mins. Fortunately i had a car tracker so could see the current status. When the car arrived it was completely covered in Bird S..t. i was advised to take a picture and claim a voucher, but i will never use again!!!
I can only tell you about my experience. From start to finish the whole experience was excellent. No hic cups. The even phoned me as they could see the plane had landed but I had not made the call( the plane did land but there was not a gate to allow us to off load which delayed the call for an hour).
Followed instructions to drop off vehicle at Terminal 3 (28th November) but no-one came until I had rung several times. Did not realise that they had instructed me to park in the "drop off" zone which is charged for and they did not mention this in their instructions. Being preoccupied with the delay in getting the driver to arrive plus increasing lateness checking in for our flight, I had not observed the charge notices. Once the driver arrived, we hurried on our way with no further thought to the matter until after returning from holiday and receiving notification of an £80 fine. Despite e-mailing the company's apparent "customer services" for them to take responsibility for the fine, I have disappointingly but maybe not unexpectedly, heard nothing for over 2 weeks. I did not check out this company before booking which I should have done but will not use again in future!!
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