Review Time
Car arrived 1 hour after I called to say I had my luggage. Driver then parked in the wrong spot which took me another 30 mins to locate. Driver and operator kept hanging up. I also had to pay an extra £6 to drop my car off and then £7.50 to collect. I raised a complaint to customer service over a week ago but no response yet received. I don't think they even have a customer service team. Complete cowboys. I was better off using the airports park and ride service.
NEVER USE THIS COMPANY!!! They drive your car whilst you are away leaving you with unpaid fines, pictures of my car in high streets at 4am. When I called they hung up on me. Total scam company using cars for taxis and leaving you with fines. Feel so violated. Please never use!
Should be ZERO stars. Dropped car off incurring additional £5. Operator really hard to understand. On return as per their instructions contacted the number. They said it would be 25 mins. Told to collect at short stay level 4. 45 mins and a few calls later complaining it was returned. The driver handed over the keys WITHOUT inspection and left. On inspection BMW had a deep scratch rear side bumper and rear near side light cluster damage. Had to pay additional £7.50 to leave short stay. Video of car left as it was by them with the damage and photos sent to their ‘customer services’ which they text to me. In addition text photos to the number on the invoice. Awaiting a response. Terrible company. Cowboys. This is a Trading Standards issue. These people should not be allowed to operate.
Title: Unprofessional and Untrustworthy ServiceI entrusted Heathrow Platinum Parking with my vehicle for a meet-and-greet service at Heathrow Airport, expecting a professional and secure experience. Instead, I discovered my car had been used without authorization, leading to a Penalty Charge Notice (PCN) and a speeding notice while it was supposed to be securely parked.Upon its return, the vehicle was in a poor condition, requiring professional valeting at my expense. Despite multiple attempts to resolve these issues directly, the company has failed to take responsibility or even respond adequately.This breach of trust has caused me significant emotional distress, financial losses, and a disruption to my professional commitments. A company handling customers’ vehicles should prioritize care and accountability, but this experience has demonstrated a serious lack of both.I strongly urge others to avoid this service. Trust and professionalism are essential when leaving your vehicle in someone else’s care, and sadly, this company has fallen far short of these standards.
This is the most disreputable company I have had the misfortune to deal with. When returning to He@throw, they actually delivered the wrong car over 60 minutes late. Eventually when my car did arrive after waiting over 90 minutes, it was damaged. Their driver fled the scene immediately on arrival, whilst I was putting the suitcases in the boot. He ran off without any type of handover, no paperwork and not even handing over the key. We found the key on the front passenger floor and despite my attempts to ask him to return, he did not do so. On inspection the vehicle was damaged and when trying to get them to pay for the repair, they insisted I forward them photos when I dropped the car off initially. Their driver inspected the vehicle at this time and had no issues. Their small print is nothing short of scandalous. My experience is that Heathrow Platinum Parking are thoroughly unscrupulous, lack any integrity and are just an abhorrent company, that have no place in the service industry.
Absolutely awful!!! Use meet and greet loads of times but these guys are the worst. They keep you waiting even though you call ahead of time and then the same on the way back. To insult you have to pay the £7.50 fee whilst you wait and drop off or collect. AVOID AVOID AVOID don’t make the same mastake I made.
Absolutely shocking. So many issues with attitude and communication (perhaps tehy were not UK nationals). The drop off went ok, but I came back into the country to collect my car. I returned 48 hours earlier but emailed them stating this clearly. Upon arrival I was told it was busy and it would be 30 minutes, that was fine as I hadnt gone through bagged collection yet. 30 minutes turned into 3 hours. Through out this time I called, many times the phone went unanswered and at no point was I called with an update. I was informed each time when I called that they couldnt tell me anything. Absolutely horrid experience, it was dark, cold, rainy and I needed to get back to my young family.
Terrible. Said hassle free but is the opposite. Hide the cost of entry and exit is an add on. Are miles away. Took over an hour to get car making me late to get leaving. When it came back it was covered in bird poop and dog footprints. It's worse than parking off site and walking 3 miles to get it. It's an awful company and for the cost you may as well use Heathrow meet and greet as that is instant.
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