Review Time
Unfortunately I did not read the reviews before it was too late. The car was picked up in time, no problem there. I have to say it was a left hand drive. Returning it took at least 4 call until they admitted that the car had been damaged. Obviously the driver had hid a curb at speed so two wheels damaged and and two tyres were destroyed. They claimed that it was my fault because the tyres just blew without reason at 30 miles/h. They are high speed tyres rated for more that 120 miles/h, so they only way they would blow was it something was hit. Having read the conditions in detail I realised that they were not responsible for anything. They agreed to replace two of the wheels with new ones. To prevent them from putting any old tyre on the car I arranged for 4 new tyres to be fitted and balanced. In the end they screed this up as well and fitted only three tyre. On returning of the car the two alloys were only repaired with no bill to prove that this was done by a reputable company, only three wheels had new tyres and the front grill was damaged and the Mercedes emblem and the central wheel caps for two wheels were missing. I also have now to pay for a wheel alignment check due to the impact on the wheels. The whole episode has cost we nearly 1 000 GBP. That is expensive parking.
terrible terrible company, late to pick up both ways and really rude, I couldn't actually believe it. When waiting for our car they didn't pick up for over half an hour and we just stood and waited when luckily the car came after an hour wait. do not go with them!
!!!!DO NOT USE THIS COMPANY!!!!When myself & friend returned from Lanzarote we collected our suitcases & called them as instructed to bring both of our cars, they said they were short staffed & would send a car to collect us, when the car arrived there was already someone sitting in the passenger seat, there were parts hanging off the car, there was also no badge to state the car was licensed to carry people, they were also not in uniform and the driver could care less & had a really bad attitude, the boot was full of stuff as did the rear left seat, where were we meant to put our suitcases & sit as there was just about enough room for one of us, so my friend went with them as he lived the furthest away, they said they would be 10mins there & 10mins back, after 30mins so called they said they were on there way, I tried calling another 6 times but they would not answer, I’m an DISABLED & they left me on the side of the road for over an hour until 1am in the morning, when my car eventually arrived it was a different person as was the person in the other car behind it, so if there were 4 different people how come he said they were short staffed, very unprofessional & a really bad attitude company, do not use them, THEY SHOULD NOT BE ALLOWED TO OPERATE!!!!
If I can give a negative score, the worst people and extremely rude. I booked for meet and greet service but delayed due to traffic. Called let them know and called 30 min before arriving at the airport. Had to wait 45 min to collect my car and almost missed my flight. DO NOT USE THIS SERVICE
DO NOT USE THIS FIRM. I paid for meet and greet yet they said that I had to drive to their compound in Uxbridge. Not having much time I could see no option but to do that and then they used my car to take me to the airport. A 30 minute detour and extra petrol. Driver never wore a mask. On arriving one he told me he couldn’t bring my car to the airport. When I tried to get a reason why out of him he told me I was rude and had a bad attitude. To be honest, I am a women and I was travelling on my own. I felt pretty threatened and intimidated by him so didn’t say anything after that as I just wanted to get to my car and get out of there. Please don’t use this company.
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